Agile CRM vs efficy CRM
Agile CRM
agilecrm.comefficy CRM
efficy.comSide by side
| Figure | Agile CRM | efficy CRM |
|---|---|---|
| Price from | $8.99/mo | €69/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 4 |
| Spec score · CRM Software | 9.4 (#8) | 8.6 (#49) |
| Customer service | Service functionality includes helpdesk ticketing, groups, labels, canned responses, views, activities and reports. | Customer service features include multichannel ticketing, SLAs, a customer portal, sentiment analysis, and satisfaction management. |
| Founded | 2013 | 2005 |
| Integrations | The vendor highlights integrations with Twitter, Facebook, Google Apps, Twilio, RingCentral and LinkedIn; plans also list Google, Shopify and Stripe sync. | Efficy offers native connectors, open APIs, and web services for email, ERP, marketing, telephony, and other business tools. |
| Marketing automation | Marketing workflows are built with a drag-and-drop designer supporting multi-step campaigns. | Yes |
| Mobile app | Yes | Yes |
| Product | Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. | Efficy offers CRM tools for sales, marketing, customer service, and management. |
| Visual sales pipeline | Yes | Yes |
| Security | The pricing FAQ says customer data is stored in a separate database on Google Cloud and states a 99.5% uptime guarantee on paid plans. | Efficy says it encrypts stored data with AES-256, uses TLS 1.3 in transit, and performs regular penetration tests. |
| Support | Support options include email support available 24/5, weekday phone support, scheduled calls, and weekly training workshops. | Efficy describes a local single point of contact with its Product, Sales, Support, and Operations teams across Europe. |
Plans
Agile CRM
- FreeFree
- Starter$8.99 a month
- Regular$29.99 a month
- Enterprise$47.99 a month
- FreeFree
- FREEFree
- Starter$8.99 a month
- STARTER$8.99 a month
- Regular$29.99 a month
- REGULAR$29.99 a month
efficy CRM
- Sales€69 a month
- Customer Service€69 a month
- All-in-one€89 a month
- Custom & Intelligent€119 a month
In their own words
Agile CRM
Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. Sales tools cover contact and deal management, lead scoring, appointment scheduling, telephony, and sales reporting. Marketing features include campaign automation, email campaigns and tracking, landing pages, web engagement, and mobile marketing. Service tools include helpdesk ticketing, groups, labels, canned responses, views, activities, and reports. Android and iOS apps support managing contacts, sending campaigns, and making calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout, and LiveHelpNow; developer resources include REST and language APIs, webhooks, and single sign-on integration. The Free plan costs nothing and allows up to 10 users and 1,000 contacts and companies. Starter costs $8.99 a month and includes 5,000 API calls per day. Higher plans add features such as two-way telephony and call recording. The pricing FAQ states a 99.5% uptime guarantee on paid plans. Agile CRM describes its offering as a sales and marketing solution for small and medium-sized businesses.