Agile CRM vs Hoopla

Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. Sales tools cover contact and deal management, lead scoring, appointment scheduling, telephony, and sales reporting. Marketing features include campaign automation, email campaigns and tracking, landing pages, web engagement, and mobile marketing. Service tools include helpdesk ticketing, groups, labels, canned responses, views, activities, and reports. Android and iOS apps support managing contacts, sending campaigns, and making calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout, and LiveHelpNow; developer resources include REST and language APIs, webhooks, and single sign-on integration. The Free plan costs nothing and allows up to 10 users and 1,000 contacts and companies. Starter costs $8.99 a month and includes 5,000 API calls per day. Higher plans add features such as two-way telephony and call recording. The pricing FAQ states a 99.5% uptime guarantee on paid plans. Agile CRM describes its offering as a sales and marketing solution for small and medium-sized businesses.

Hoopla is a real-time gamification and recognition platform that turns live performance data into team leaderboards, competitions, contests, automated celebrations and recognition moments. Its modules include sales leaderboards, Huddles, Scorecard, News Flashes, challenges, a Performance Console and Streaming Channels. Teams can show leaderboards, news and contests on TVs using the maker’s proprietary hardware, which is included at no cost. Channels are also accessible on PCs through a browser or Salesforce, with dashboards and summary emails available. The iOS and Android app provides leaderboards, rankings and challenges, and sends milestone notifications. Hoopla integrates with Salesforce, HubSpot, Microsoft Dynamics, Pipedrive, Slack, Microsoft Teams, email systems, Google Sheets and Excel. It also supports automation through Zapier, webhooks and REST APIs. Points earned through competitions and milestones can be exchanged for customizable company prizes in a built-in rewards store. The product is designed for competitive teams in sales, customer success, customer support and call centers. Pricing is available on request, and a no-cost, fully supported 30-day trial is offered for sales team members.