AgileCase vs Case Closed Software
AgileCase
agilecase.com
Case Closed Software
caseclosedsoftware.comSide by side
| Figure | AgileCase | Case Closed Software |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 8.2 (#28) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | The product is available through U.S.-based cloud hosting and on-premises deployment; the site says most customers use Microsoft Azure cloud hosting. |
| Case intake forms | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | The maker says data is encrypted in transit and at rest, with MFA, access controls, audit logging, and daily backups. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | The support center lists weekday hours of 9:00 AM–6:00 PM CST and says critical incidents may be handled outside those hours based on service level. |
| Workflow automation | Yes | Yes |
Plans
In their own words
Case Closed Software
Case Closed Software is a case management and intelligence platform for law enforcement and investigative agencies. It manages investigations from intake through prosecution, including case tracking, reports, evidence, and intelligence. Modules cover confidential informants, tips and leads, evidence tracking, gang intelligence, operations planning, agent payments, and analytics and reporting. The confidential informant module tracks status, payments, reliability scores, and deconfliction, and includes payment vouchers and approval workflows. Secure API integrations can connect to RMS, CAD, analytics, and reporting tools; custom NCIC and local database integrations are available when authorized. The maker says data is encrypted in transit and at rest, with MFA, access controls, audit logging, and daily backups. It lists CJIS, TX-RAMP Level 2, SOC 2 Type 2, and 28 CFR Part 23. Each agency has an isolated environment, and U.S. agencies’ data remains in the United States. Implementations typically take 4–8 weeks and include administrator and end-user training. The platform uses hybrid deployment, and pricing is available on request. Tracker and CaseNexus modules are in active development.