Case Closed Software

Case Closed Software is an investigative case management and intelligence platform for law enforcement agencies. It is best for departments that need specialized investigative workflows, especially confidential-informant tracking, alongside core casework. Its agency-focused controls and integrations are compelling, but custom pricing and a typical 4–8-week implementation make it a poor fit for buyers seeking a quick, self-service rollout.

Overview

The platform supports investigations from intake through prosecution, combining case tracking, reports, evidence and intelligence. Intake forms, custom fields and workflow automation let agencies shape how work enters and moves through the system; audit trails and reporting dashboards support review and oversight. That breadth may consolidate investigative work, but agencies should account for the implementation effort and the maturity of individual modules.

Crime Tech Solutions acquired Case Closed Software in 2016 and rebuilt the platform around investigative work. Hybrid deployment is the model, with typical implementations taking 4–8 weeks and administrator and end-user training delivered through Webex or onsite. Support center hours are weekdays, 9:00 AM–6:00 PM CST; critical incidents may receive attention outside those hours depending on service level.

Key features

Investigative modules

Modules span case management, confidential informants, tips and leads, evidence tracking, gang intelligence, operations planning, agent payments, and analytics and reporting. This range suits agencies looking to connect specialized investigative processes with casework. Tracker and CaseNexus are in active development, so buyers should confirm whether a needed workflow depends on either module before planning a deployment.

Informant management and integrations

The confidential-informant module tracks status, payments, reliability scores and deconfliction, with payment vouchers and approval workflows. That combination is particularly relevant to agencies that need financial and reliability oversight as part of informant operations. Secure API integrations support RMS, CAD, analytics and reporting tools; custom NCIC and local-database integrations are also supported when authorized.

Security and agency data

The maker says data is encrypted in transit and at rest, with MFA, access controls, audit logging and daily backups. It lists CJIS, TX-RAMP Level 2, SOC 2 Type 2 and 28 CFR Part 23, alongside AES-256 encryption at rest and TLS 1.2 or higher in transit. Each agency has a dedicated isolated environment; U.S. agencies’ data remains in the United States, agencies retain ownership, and a full backup can be requested when leaving. Those protections address important agency governance concerns, though agencies should assess them against their own requirements.

Pricing

Case Closed Software is paid, with custom pricing; contact the maker for a quote. There is no published seat count, quota or contract term to compare, so agencies should establish total cost and licensing scope during procurement. The single named plan offers no cheaper tier to trade against the platform’s broader investigative scope.

Platforms

Supported platforms are Android, iOS, Linux, macOS, self-hosted, web and Windows, with API support. The platform offers hybrid deployment, but there are no mobile apps. Agencies should distinguish platform support from a dedicated mobile application when evaluating field use.

Who it's for

Case Closed is aimed at law enforcement and investigative agencies that need casework, intelligence and agency integrations in one platform. It is strongest for teams that value confidential-informant workflows, auditability and configurable processes, and can accommodate a multiweek implementation. It is less suitable for buyers who need mobile apps, immediate deployment, or a public price for straightforward budget comparison.

Pros and cons

Pros

Broad investigative modules connect case management with informants, leads, evidence, gang intelligence, operations and agent payments.

Informant status, reliability, deconfliction and payment approvals address oversight needs specific to confidential-source work.

API and authorized custom database integrations can connect the platform with agency systems and reporting tools.

Dedicated agency environments, stated compliance standards, daily backups and agency data ownership support governance and continuity planning.

Cons

Custom pricing makes costs harder to compare before contacting the maker.

Typical implementation takes 4–8 weeks, a meaningful planning commitment for agencies seeking a faster transition.

No mobile apps, despite Android and iOS platform support, may be a drawback for mobile workflows.

Tracker and CaseNexus remain in active development, which may limit agencies relying on those modules.

Alternatives

Compare case management software for a broader set of options. IntegrityLog is another paid option with Android, iOS and web support. Consider Casebook instead if a small team of up to three users wants a defined annual-billed monthly price: its Starter plan is $29 a month and includes Optional Forms, SSO and Changemakers.

UiPath Maestro Case Management may suit buyers who want a self-hosted case-management alternative with a free trial. ServiceNow HR Service Delivery is an alternative for HR service delivery, with Android, API, iOS and web support. Pega Investigative Case Management is another investigative case-management option for agencies considering Pega. Hyland OnBase may fit buyers considering a base subscription for 100 named users; it also has a free plan.

Optimax Case Management is another paid option with Android, iOS, Linux, macOS, web and Windows support. Tracker may be worth comparing for buyers seeking a free plan or trial; its free tier includes two hours of multi-track recordings, video up to 720p, 44.1 kHz audio and a watermark, while Pro is $24 a month.

Verdict

Choose Case Closed Software if your agency wants investigative case management with dedicated confidential-informant workflows, broad modules and agency-oriented controls in one hybrid platform. Its main advantage is the fit between those specialized investigative needs and its connected modules; its main reasons to look elsewhere are custom pricing, a 4–8-week typical implementation and the lack of mobile apps. Confirm module readiness and integration requirements before committing.