AgileCase vs Column Case Management
AgileCase
agilecase.comColumn Case Management
columncase.comSide by side
| Figure | AgileCase | Column Case Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 7.8 (#67) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | cloud |
| Hosting | AgileCase is a 100% cloud case management system hosted on Amazon's AWS platform, so customers do not need internal server hardware. | Column’s services page describes SaaS as a hosted application instance with environment monitoring, management, and customization. |
| Case intake forms | Yes | Yes |
| Reporting | Users can build custom reports, apply criteria in real time, secure reports and export results in Excel, CSV, Word or PDF. | Column says the product includes built-in business intelligence for reporting and analytics. |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | The security page lists external authentication, password management, group-based and row-level access, audit capabilities, and encryption. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | Column says its support team provides around-the-clock support and can be contacted by phone, email, or its customer web portal. |
| Workflow automation | Yes | Yes |
Plans
In their own words
Column Case Management
Column Case Management has no write-up on Specifiction yet; its figures are above.