| Price from | $25/mo | $102/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Case Management Software | 8.7 (#11) | 8.5 (#15) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Hosting | AgileCase is a 100% cloud case management system hosted on Amazon's AWS platform, so customers do not need internal server hardware. | Enterprise lists public, private, and self-managed hosting options; the other three plans list TX-RAMP, US/EU Commercial, and GovCloud hosting. |
| Case intake forms | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | Kaseware says it is SOC 2 Type 2 compliant and ISO 27001 and ISO 27701 certified, and adheres to state CJIS policies where it supports them. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | Standard support is included in all listed plans, while 24/7 support is listed as available for Connections and Enterprise. |
| Workflow automation | Yes | Yes |