AgileCase vs NAVEX EthicsPoint Incident Management
AgileCase
agilecase.com
NAVEX EthicsPoint Incident Management
navex.comSide by side
| Figure | AgileCase | NAVEX EthicsPoint Incident Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 7.9 (#51) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | cloud |
| Case intake forms | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | NAVEX describes secure data hosting and encryption, logged and auditable activity, and privacy protections in AI-supported tools. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | NAVEX describes Professional Services advice for workflow setup and a personalized demo process that includes a 15-minute call with an expert. |
| Workflow automation | Yes | Yes |
Plans
NAVEX EthicsPoint Incident Management
- NAVEX One EthicsPoint ProfessionalPriced on request
In their own words
NAVEX EthicsPoint Incident Management
NAVEX EthicsPoint Incident Management is cloud software for whistleblowing and incident management at multinational organizations. It accepts named or anonymous reports around the clock through web, phone, and mobile channels, including from employees, contractors, and suppliers. Machine translation helps reporters submit details and follow-ups in their own languages. Case teams can automate assignments, approvals, and escalations, update multiple assignments at once, and configure up to two custom workflows. Role-based permissions and AI-enhanced safeguards help restrict access to sensitive case information, including for implicated parties. The product includes case intake forms, custom fields, audit trails, AI-assisted analysis and summaries, and Power BI dashboards with incident benchmarks and expanded reporting fields. NAVEX says it can connect with HR, risk, and policy systems, link reports to policies and training, and export audit-ready data. Listed capabilities include support for NIST CSF 2.0 and ISO 27001, control mapping, evidence collection, risk assessments, remediation workflows, and vendor risk management. The package also lists a compliance library, admin reporting, 130 courses, and content in 14 languages. Pricing is on request.