AgileCase vs Neocase HR Case Management
AgileCase
agilecase.com
Neocase HR Case Management
neocasesoftware.comSide by side
| Figure | AgileCase | Neocase HR Case Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 7.6 (#80) |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level. |
| Workflow automation | Yes | Yes |
Plans
Neocase HR Case Management
- Neocase HR Case ManagementPriced on request
In their own words
Neocase HR Case Management
Neocase HR Case Management brings employee HR inquiries into a system for assignment, handling, and traceability. Its knowledge base offers answers tailored to employee profiles to support self-service, while case tools cover SLAs, OLAs, escalations, alerts, and performance monitoring. AI features include natural-language queries, automatic translation, and routing requests to HR managers. Intelligent routing can account for employee profiles, request content, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone; Teams users can also chat with Neo on computer or mobile. The cloud-based service supports Android, iOS, web, and API platforms. Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, plus APIs and custom connectors. It lists ISO 27001 and GDPR compliance and regional hosting for EMEA and North American customers. Pricing is modular and varies by employee users and certain feature usage; no public price is listed.