AgileCase vs NextRequest
AgileCase
agilecase.comNextRequest
nextrequest.civicplus.helpSide by side
| Figure | AgileCase | NextRequest |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 7.4 (#106) |
| API | AgileCase offers a fully RESTful API that can create cases, extract case and contact information, update or deactivate information and support custom extensions. | The API uses HTTP requests and JSON; an administrator must request an API key through Support, and customers are responsible for API calls and troubleshooting. |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | cloud |
| Hosting | AgileCase is a 100% cloud case management system hosted on Amazon's AWS platform, so customers do not need internal server hardware. | NextRequest says its servers and databases are hosted on Amazon infrastructure and that customer documents and image assets are stored in Amazon S3. |
| Case intake forms | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | NextRequest states that it has completed a SOC 2 Type II audit and encrypts data at rest and in transit, with AES-256 encryption for the application. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | The product’s SSO documentation directs customers to NextRequest Support or their Account Manager for package questions and assistance. |
| Workflow automation | Yes | Yes |
Plans
In their own words
NextRequest
NextRequest has no write-up on Specifiction yet; its figures are above.