AgileCase vs Pega Investigative Case Management
AgileCase
agilecase.com
Pega Investigative Case Management
pega.comSide by side
| Figure | AgileCase | Pega Investigative Case Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 8.2 (#24) |
| Audit trail | Yes | Yes |
| Automation | AgileCase supports scripting, trigger emails and trigger integrations when workflow conditions are met. | Pega says its rules-based decisioning and case automation can convert complex business rules into scalable solutions and respond to changing regulations in real time. |
| Deployment | cloud | hybrid |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | Pega Cloud uses role-based access controls, isolated environments, and AES-256 encryption at rest, with TLS 1.2 and 1.3 for data in transit. |
| Workflow automation | Yes | Yes |
Plans
Pega Investigative Case Management
- Pega Investigative Case ManagementPriced on request
In their own words
Pega Investigative Case Management
Pega Investigative Case Management automates investigations and case resolution while maintaining an audit trail intended to support compliance and reduce risk. Pega presents it within Pega Government Platform for government agencies. Field investigators can capture information, create or update cases, and link entities and situations for analysis. Investigation workflows bring together mobile tools, interview and evidence management, search and retrieval, assessments, dashboards, and automation. Supervisors and investigative teams can collaborate through forums for messaging and data sharing; dashboards support case management, caseload monitoring, performance management, and reporting. The framework can monitor and report investigative events through social monitoring, web self-service, and contact center operations. Pega describes rules-based decisioning and case automation as ways to apply complex business rules and respond to regulatory changes in real time. The Government Platform offers connectors for integration without migration or replication. Deployment is hybrid, and mobile access includes responsive device browsers and options for iOS and Android. Pricing is on request, with no public plan tiers or numeric price stated. Pega was founded in 1983 and is headquartered in Waltham, Massachusetts, United States.