Pega Investigative Case Management
pega.com
What it is
Pega Investigative Case Management automates investigations and case resolution while maintaining an audit trail intended to support compliance and reduce risk. Pega presents it within Pega Government Platform for government agencies. Field investigators can capture information, create or update cases, and link entities and situations for analysis. Investigation workflows bring together mobile tools, interview and evidence management, search and retrieval, assessments, dashboards, and automation. Supervisors and investigative teams can collaborate through forums for messaging and data sharing; dashboards support case management, caseload monitoring, performance management, and reporting. The framework can monitor and report investigative events through social monitoring, web self-service, and contact center operations. Pega describes rules-based decisioning and case automation as ways to apply complex business rules and respond to regulatory changes in real time. The Government Platform offers connectors for integration without migration or replication. Deployment is hybrid, and mobile access includes responsive device browsers and options for iOS and Android. Pricing is on request, with no public plan tiers or numeric price stated. Pega was founded in 1983 and is headquartered in Waltham, Massachusetts, United States.
Spec sheet
- Purpose
- The product automates investigations and case resolution while providing an audit trail to support compliance and reduce risk.Read 12 Oct 2026 · pega.com
- Intended users
- Pega describes investigative case management as part of Pega Government Platform and says it supports government agencies.Read 12 Oct 2026 · academy.pega.com
- Deployment
- hybridRead 21 Sep 2026 · pega.com
- Integrations
- Pega Government Platform offers out-of-the-box services and connectors to integrate systems without migration or replication.Read 12 Oct 2026 · pega.com
- Mobile apps
- YesRead 21 Sep 2026 · pega.com
- Security
- Pega Cloud uses role-based access controls, isolated environments, and AES-256 encryption at rest, with TLS 1.2 and 1.3 for data in transit.Read 12 Oct 2026 · pega.com
- Compliance
- Pega's Trust Center lists cloud assessments and certifications including SOC 2 Type 2, ISO 27001, FedRAMP, and GDPR, with scope varying by service.Read 12 Oct 2026 · pega.com
- Headquarters
- Waltham, Massachusetts, United StatesRead 28 Sep 2026 · pega.com
- Founded
- 1983Read 28 Sep 2026 · pega.com
- Audit trail
- YesRead 21 Sep 2026 · pega.com
- Automation
- Pega says its rules-based decisioning and case automation can convert complex business rules into scalable solutions and respond to changing regulations in real time.Read 12 Oct 2026 · pega.com
- Case creation
- Field investigators can use a quick-create utility to capture data and establish or update cases, then associate entities and situations for analysis.Read 12 Oct 2026 · academy.pega.com
- Collaboration
- Supervisors and investigative teams can use forums for cross-team collaboration, data sharing, and messaging.Read 12 Oct 2026 · academy.pega.com
- Dashboards
- Supervisor and investigator dashboards support case management, caseload monitoring, performance management, and reporting.Read 12 Oct 2026 · academy.pega.com
- Event monitoring
- The framework supports reporting and monitoring investigative events through social monitoring, web self-service, and contact center operations.Read 12 Oct 2026 · academy.pega.com
- Investigation tools
- The investigation workflow includes mobile tools, interview and evidence management, search and retrieval, assessments, dashboards, and automated workflow.Read 12 Oct 2026 · academy.pega.com
- Mobile access
- Pega Government Platform applications can use responsive device browsers, and Pega describes mobile deployment options for iOS and Android.Read 12 Oct 2026 · docs-be.pega.com
- Pricing
- The opened product page provides no numeric price or public plan tiers.Read 12 Oct 2026 · pega.com
- Reporting dashboards
- YesRead 21 Sep 2026 · pega.com
- Workflow automation
- YesRead 21 Sep 2026 · pega.com
Plans and prices
Pega Investigative Case Management Priced on request No public price stated; contact Pega for a demo Read 12 Oct 2026 · pega.com
Strong points and limits
Strong points
- Audit trail supports compliance and risk reduction
- Includes interview, evidence, search, and assessment tools
- Dashboards support caseload and performance monitoring
- Hybrid deployment and iOS and Android mobile options
Limits
- No numeric price or public plan tiers are stated
- Pricing requires contacting Pega for a demo
Who it suits
Pega Investigative Case Management is aimed at government agencies managing investigations and case resolution. It may suit teams needing case workflows, mobile investigation tools, collaboration, and reporting dashboards.
Verdict
Pega combines investigation workflows, collaboration, and case reporting for government use. Buyers should request pricing and clarify which deployment and integration arrangements fit their requirements.
Where Specifiction places it
- Case Management Software#24 of 1778.2
