FAMCare vs Pega Investigative Case Management
FAMCare
famcare.net
Pega Investigative Case Management
pega.comSide by side
| Figure | FAMCare | Pega Investigative Case Management |
|---|---|---|
| Price from | $795/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.9 (#2) | 8.2 (#24) |
| Deployment | FAMCare is available as secure cloud hosting or as an on-premise installation on the customer’s network. | hybrid |
| Founded | 1998 | 1983 |
| Headquarters | St. Louis, Missouri, United States | Waltham, Massachusetts, United States |
| Integrations | Listed integrations include Microsoft Power BI, NextGen Office, Twilio, miniOrange, Elavon and Oracle Fusion Cloud EPM. | Pega Government Platform offers out-of-the-box services and connectors to integrate systems without migration or replication. |
| Mobile access | Mobile browsers on Android and iOS are supported, with mobile entry intended for demographics, case notes, assessments and signatures. | Pega Government Platform applications can use responsive device browsers, and Pega describes mobile deployment options for iOS and Android. |
| Purpose | FAMCare is case management software built for human services agencies to organize casework and produce audit-ready, outcome-level reporting. | The product automates investigations and case resolution while providing an audit trail to support compliance and reduce risk. |
| Security | The maker states FAMCare holds SOC 2 Type II certification and describes encryption in transit and at rest, role-based access, cloud hosting on Microsoft Azure, backups and continuous monitoring. | Pega Cloud uses role-based access controls, isolated environments, and AES-256 encryption at rest, with TLS 1.2 and 1.3 for data in transit. |
| Workflow automation | Pathways provides configurable workflow checklists that drive tasks, alerts, flags and reminders. | Yes |
Plans
FAMCare
- Basic$795 a month
- FAMCare Foundation$9,540 a year
- Tailored pricing overviewPriced on request
Pega Investigative Case Management
- Pega Investigative Case ManagementPriced on request
In their own words
FAMCare
FAMCare is case management software for human services agencies that need to organize client work and report on outcomes. Its tools cover intake and referrals, assessments, service plans, case notes, scheduling, caseload dashboards, outcome tracking, and document storage. Reporting includes more than 50 predefined reports and queries, KPI pivot tables, and a Power BI reporting module. Listed integrations include Power BI, QuickBooks, e-prescribing, billing, government databases, EHR systems, and HMIS; API integrations and secure web services support data exchange with other systems. Agencies can choose secure cloud hosting or an on-premise installation on their own network. FAMCare is mobile responsive and works on Android and iPhone phones and tablets. The maker states that it is HIPAA compliant and holds SOC 2 Type II and TX-RAMP Level 2 certifications. Pricing is available on request, with the investment based on user count, deployment scale, and configuration. There is no free plan.
Pega Investigative Case Management
Pega Investigative Case Management automates investigations and case resolution while maintaining an audit trail intended to support compliance and reduce risk. Pega presents it within Pega Government Platform for government agencies. Field investigators can capture information, create or update cases, and link entities and situations for analysis. Investigation workflows bring together mobile tools, interview and evidence management, search and retrieval, assessments, dashboards, and automation. Supervisors and investigative teams can collaborate through forums for messaging and data sharing; dashboards support case management, caseload monitoring, performance management, and reporting. The framework can monitor and report investigative events through social monitoring, web self-service, and contact center operations. Pega describes rules-based decisioning and case automation as ways to apply complex business rules and respond to regulatory changes in real time. The Government Platform offers connectors for integration without migration or replication. Deployment is hybrid, and mobile access includes responsive device browsers and options for iOS and Android. Pricing is on request, with no public plan tiers or numeric price stated. Pega was founded in 1983 and is headquartered in Waltham, Massachusetts, United States.