AgileCase vs Synergy Investigation Case Management
AgileCase
agilecase.comSynergy Investigation Case Management
synisys.comSide by side
| Figure | AgileCase | Synergy Investigation Case Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 7.8 (#62) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | hybrid |
| Hosting | AgileCase is a 100% cloud case management system hosted on Amazon's AWS platform, so customers do not need internal server hardware. | Synergy eCase supports both on-premises and cloud hosting. |
| Case intake forms | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | The IDM platform lists attribute-based and role-based access controls, single sign-on, two-factor authentication, and user activity and data auditing. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | Synergy says it provides comprehensive, continuous support and offers training and knowledge transfer for administrators and users. |
| Workflow automation | Yes | Yes |
Plans
Synergy Investigation Case Management
- Synergy eCasePriced on request
In their own words
Synergy Investigation Case Management
Synergy Investigation Case Management has no write-up on Specifiction yet; its figures are above.