AgileCase vs VisualVault Case Management
AgileCase
agilecase.comVisualVault Case Management
visualvault.comSide by side
| Figure | AgileCase | VisualVault Case Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 7.9 (#47) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | cloud |
| Free plan | No | No |
| Case intake forms | Yes | Yes |
| Reporting | Users can build custom reports, apply criteria in real time, secure reports and export results in Excel, CSV, Word or PDF. | Built-in reporting and analytics provide visibility into case volume, processing times, operational performance, trends, risks, and exceptions. |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | VisualVault says it follows NIST SP 800-39 recommendations for managing information security risk and reviews its risk posture on an ongoing basis. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | The stated flat annual licensing fee includes hosting, support, and system maintenance. |
| Target users | AgileCase says its customers include foundations, not-for-profits, charities, law firms and banks. | The case management page describes the solution as designed for state and local agencies, including counties, cities, municipalities, and state governments. |
| Workflow automation | Yes | Yes |
Plans
VisualVault Case Management
- Program-based licensingPriced on request
In their own words
VisualVault Case Management
VisualVault Case Management has no write-up on Specifiction yet; its figures are above.