AirDroid Remote Support vs ScreenMeet Remote Support
AirDroid Remote Support
airdroid.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | AirDroid Remote Support | ScreenMeet Remote Support |
|---|---|---|
| Price from | $1.58/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Remote Support Software | 9.5 (#1) | 8.7 (#10) |
| Spec score · Remote support tools | 9.4 (#3) | 8.8 (#9) |
| Certifications | Sand Studio says its information-security management system is certified to ISO/IEC 27001:2022 and its AI management system to ISO/IEC 42001:2023. | ScreenMeet states it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. |
| Company history | Sand Studio says it was founded in 2011, launched AirDroid Business in 2018 and launched AirDroid Remote Support in 2019. | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. |
| Founded | 2011 | 2015 |
| Headquarters | Singapore | United States |
| Integrations | AirDroid lists Google OAuth, Facebook, Twitter, PayPal, Stripe, Google and Apple in-app payments, AWS, Zendesk, Freshdesk, HubSpot and Shopify among included third-party services. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | AirDroid Remote Support lets businesses remotely troubleshoot and control attended and unattended devices. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Rating on Apple App Store | 2.8 out of 5 from 38 ratings | 5.0 out of 5 from 8 ratings |
| Rating on G2 | 4.5 out of 5 from 1 review | 4.4 out of 5 from 22 reviews |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 1 review | 4.0 out of 5 from 1 review |
| Rating on Google Play | 3.7 out of 5 from 1.41K reviews | 4.0 out of 5 from 121 reviews |
| Remote control | Support agents can control Android, Windows and macOS devices, while iOS devices support remote access and screen sharing only. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Security controls | AirDroid states that its cloud infrastructure uses AWS, encryption, firewalls, DDoS mitigation and ISO 27001-compliant data centers. | The product offers consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. |
| What it does | AirDroid Remote Support provides attended and unattended remote troubleshooting and control for business and personal users. | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. |
Plans
AirDroid Remote Support
- FreeFree
- Personal Premium monthly$2.49 a month
- Personal Premium annual$18.99 a year
- Basic$199 a year
- Standard$599 a year
- PremiumPriced on request
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
AirDroid Remote Support
AirDroid Remote Support lets businesses troubleshoot and control attended or unattended devices remotely. Support sessions can include remote control, screen sharing, voice chat, text messaging, and file transfer. An AR Camera links to Android or iOS cameras so staff can place 3D markers on physical objects. The Admin Console records session details such as operation status and service duration; it is primarily used for device enrollment and configuration, while web-console remote control is planned for the future. Listed platforms include Windows, macOS, Android, iOS, and web. iOS supports remote access only, and Windows or macOS control must start from Windows or macOS. Sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access available. The Free plan costs nothing and includes one channel, one licensed user, 10 hours per month, and three unattended Windows/macOS devices. A 14-day trial is available.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.