Airship vs Cendyn CRM
Airship
airship.co.ukCendyn CRM
go.cendyn.comSide by side
| Figure | Airship | Cendyn CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 0 |
| Spec score · Hospitality CRM Software | 8.6 (#5) | 7.5 (#18) |
| Analytics | The Performance Dashboard tracks audience behaviour over time and measures marketing against business outcomes. | Its AI-powered analytics include Smart Narratives, campaign attribution, and cross-property performance benchmarking. |
| Integrations | Airship lists more than 80 technology integrations for connecting data from hospitality operations. | Cendyn's CRM page describes data connections to PMS, booking engines, loyalty programs, and ancillary systems; its partner page lists partner categories including distribution, revenue management, and reputation management. |
| Product | Airship is a CRM and email marketing platform used solely by hospitality businesses. | Cendyn CRM is a hospitality focused CRM that combines guest intelligence, marketing automation, and analytics. |
| Security | Airship’s data processing agreement says personal data is encrypted at rest and in transit and stored passwords are hashed and salted. | Cendyn's 2025 Data Processing Agreement describes an information security management system covering access management, vulnerability management, business continuity, physical security, cryptography, and incident response. |
| Support | Airship says customers can contact its support team by video call, telephone or email without a stated usage limit. | Cendyn's company page states that it provides 24/7 support for customers. |
Plans
Airship
- 100+ locations£30, paid once
- 51 - 100 locations£55, paid once
- 31 to 50 locations£75, paid once
- 16 to 30 locations£90, paid once
- 2 to 15 locations£120, paid once
- 1 location£150, paid once
- Airship AutomationsPrice not published
- Airship TeamsPrice not published
- EssentialsPriced on request
In their own words
Cendyn CRM
Cendyn CRM brings hotel guest information together to support marketing, revenue, and sales teams. It combines records from property management systems, booking engines, loyalty programs, and services such as spa, golf, and food and beverage into guest profiles. Teams can segment B2B and B2C audiences, then coordinate campaigns and reporting across email, SMS, and other supported channels. Automated journeys can reach guests before, during, and after a stay. Campaign tools include email templates, landing pages, coupon-code uploads, and approval before launch. Analytics include real-time insights, campaign attribution, and comparisons across properties. Cendyn lists more than 200 integrations, including hotel systems and marketing tools. The CRM connects with Cendyn Loyalty and GuestRevu for loyalty and post-stay review requests. Hotel groups can manage campaigns, brand rules, and portfolio reporting centrally while retaining flexibility at each property. It runs on the web. Pricing is available on request, and Cendyn invites prospective customers to request a demo.