Airship vs HoteSoft Guest CRM
Airship
airship.co.ukHoteSoft Guest CRM
hotesoft.comSide by side
| Figure | Airship | HoteSoft Guest CRM |
|---|---|---|
| Price from | — | $8.25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 7 |
| Spec score · Hospitality CRM Software | 8.6 (#5) | 8.6 (#6) |
| Analytics | The Performance Dashboard tracks audience behaviour over time and measures marketing against business outcomes. | HoteSoft advertises more than 30 reports covering occupancy, revenue, channel performance, taxes and custom dashboards. |
| API | Airship provides REST API documentation, tutorials, and integration and accreditation tutorials for data partners. | HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems. |
| Founded | 2003 | HoteSoft says it was founded in 2014 by hotel-industry veterans. |
| Integrations | Airship lists more than 80 technology integrations for connecting data from hospitality operations. | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. |
| Product | Airship is a CRM and email marketing platform used solely by hospitality businesses. | HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement. |
| Security | Airship’s data processing agreement says personal data is encrypted at rest and in transit and stored passwords are hashed and salted. | The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification. |
| Support | Airship says customers can contact its support team by video call, telephone or email without a stated usage limit. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
Plans
Airship
- 100+ locations£30, paid once
- 51 - 100 locations£55, paid once
- 31 to 50 locations£75, paid once
- 16 to 30 locations£90, paid once
- 2 to 15 locations£120, paid once
- 1 location£150, paid once
- Airship AutomationsPrice not published
- Airship TeamsPrice not published
- EssentialsPriced on request
HoteSoft Guest CRM
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299 a year
- White-label Mobile App$499 a year
- Pro$699 a year
- Enterprise$1,499 a year
In their own words
HoteSoft Guest CRM
HoteSoft Guest CRM is a guest-management module in HoteSoft’s cloud hotel platform. It gives hotels guest profiles with stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment them, and send targeted email campaigns. The wider platform centralizes bookings from online travel agencies, the hotel website, and walk-ins, with group booking support and automated confirmation emails. HoteSoft lists connections to booking, payment, travel, and key card systems, along with a documented REST API, webhooks, and real-time data feeds. The platform is offered for Android, iOS, and web, with API access listed. Starter costs $299 a year or $29/month billed monthly, and covers up to 20 rooms and 3 users. Pro and Enterprise add higher capacity and features including channel management, marketing automation, and API access. A 14-day trial is offered without a credit card.