Airtel IQ vs Exotel Contact Center
Airtel IQ
airtel.inExotel Contact Center
next.exotel.comSide by side
| Figure | Airtel IQ | Exotel Contact Center |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Communications Platforms as a Service | 8.1 (#8) | 7.6 (#12) |
| Founded | 1995 | 2011 |
| Headquarters | India | Bengaluru, Karnataka, India |
| Product | Airtel IQ is a cloud based omnichannel communications platform for business customer engagement. | The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection. |
Plans
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
In their own words
Airtel IQ
Airtel IQ combines voice, SMS, and WhatsApp communications through web and API access. Its WhatsApp Business APIs support lead generation, customer support, bill payment, and orders or transactions. Businesses can run customized campaigns, personalized ad creatives, and cart-abandonment campaigns, while chats can move between bots and live agents with rich media. The service describes UPI payments in WhatsApp, ONDC merchant onboarding, WhatsApp order management, and a plugin that works with any POS system for digital invoicing. Messaging includes verified business profiles, delivery and read receipts, two-way conversations, end-to-end encryption, and automatic fallback among SMS, WhatsApp, and voice. Airtel states support for 250 WhatsApp transactions per second and access to more than 60 solution partners. Cloud Telephony adds a unique business number, click to call, IVR, outbound dialing, caller-ID options, toll-free calling, and number masking. Airtel IQ also supports embedded communications and programmable voice, messaging, and video.
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.