AiSensy vs BotSailor
AiSensy
aisensy.com
BotSailor
botsailor.comSide by side
| Figure | AiSensy | BotSailor |
|---|---|---|
| Price from | $6/mo | $6/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 17 | 15 |
| Spec score · WhatsApp Business API Providers | 9.4 (#1) | 9.3 (#3) |
| AI agents | AiSensy says its WhatsApp AI agents can understand context and handle conversations around the clock. | Specialized agents can use business knowledge, route conversations, collect data, trigger flows, call APIs and hand chats to human staff. |
| API | The help article documents API campaigns that connect a CRM to AiSensy and send approved WhatsApp templates through a POST endpoint. | The REST API supports messaging, subscriber management, chatbot flows, team and reseller accounts, catalogs, labels, sequences, and AI integration, with API-key authentication. |
| Automation | Its feature set includes drag-and-drop WhatsApp chatbots and chatbot-to-human handoff. | The platform provides visual chatbot flows, broadcasts, follow-up sequences, lead capture, social automation, and a unified team inbox. |
| Headquarters | LinkedIn lists the headquarters as Gurgaon, Delhi NCR, India. | Rajshahi, Bangladesh |
| Human handoff | Agents can take over chatbot conversations, with notifications for bot-to-human transfers. | Teams can take over conversations through the shared inbox and access customer information, conversation history, labels, assignments, and notes. |
| Integrations | The integration directory advertises more than 2,000 connections and names Shopify, WooCommerce, Razorpay, Zapier, Pabbly, WebEngage and LeadSquared among examples. | The integrations catalog lists services including Google Sheets, Shopify, WooCommerce, Zapier, n8n, Twilio, Stripe, PayPal, Mailchimp, HubSpot, Telegram, WhatsApp and HTTP API. |
| Messaging charges | Plan subscriptions are separate from prepaid WhatsApp message charges, which vary by recipient country. | The maker says third-party messaging providers such as WhatsApp may charge separately depending on usage and selected package. |
| Rating on Capterra | 4.4 out of 5 from 5 reviews. | 3.0 out of 5 from 2 reviews. |
| Rating on G2 | 4.4 out of 5 from 131 reviews. | 4.5 out of 5 from 2 visible reviews; G2 says there are not enough reviews for buying insight. |
| Rating on Shopify App Store | 4.1 out of 5 from 53 reviews. | 0.0 out of 5 from 0 reviews. |
| Rating on Trustpilot | 3.4 out of 5 from 57 reviews. | 2.5 out of 5 from 15 reviews. |
| Support | AiSensy says support is available through live chat, email, phone and Zoom. | The maker provides a support desk and contact channel, and says technical experts are available to assist. |
| What it does | AiSensy is a WhatsApp engagement platform for marketing broadcasts, automated messages, ads, chatbots, catalogs, payments and shared customer support. | BotSailor is a cloud platform for AI-powered customer engagement, chatbot automation, broadcasting, commerce and team inbox workflows across WhatsApp, Instagram, Facebook Messenger, Telegram and websites. |
Plans
AiSensy
- Free ForeverFree
- Basic$45 a month
- Pro$99 a month
- Premium$299 a month
- Unlimited$899 a month
- Free ForeverFree
- Basic$45 a month
- AI Agent Builder add-on$50 a month
- WhatsApp AI Agent Builder$50 a month
- Drag & Drop WhatsApp Chatbot Builder (annual billing)$72 a year
BotSailor
- FreeFree
- Premium 1K$8.99 a month
- Premium 500 (Pro)$10.99 a month
- Premium 2K$12.59 a month
- Premium 1K (Pro)$14.99 a month
- Premium 2K (Pro)$20.99 a month
- Premium 1K Quarterly$22.48, paid once
- Premium 3K (Pro)$25.99 a month
- Premium 5K (Pro)$40.99 a month
- Premium 1K Yearly$71.95 a year
In their own words
AiSensy
AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.
BotSailor
BotSailor is an AI-powered customer engagement and automation platform for sales, support, marketing, and commerce. It handles conversations across WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat. AI agents can use business knowledge, collect information, route conversations, trigger automations, call APIs, or hand discussions to people. The platform also provides visual chatbot flows, broadcasts, follow-up sequences, lead capture, social automation, and a shared team inbox. Commerce connections to Shopify, WooCommerce, and Salla support product discovery, cart recovery, order notifications, payment journeys, and post-purchase support. Listed integration options include Google Sheets, webhooks, WPForms, Elementor, Google Forms, HTTP API, Shopify, and WooCommerce. Its REST API covers messaging, subscriber management, chatbot flows, team and reseller accounts, catalogs, labels, sequences, and AI integration, using API-key authentication. BotSailor offers white-label and reseller solutions. The Free plan is free and includes 200 subscribers and 200K AI tokens per month. The listed Premium 1K plan costs $14.99 a month and includes 1K subscribers and 2M AI tokens per month. Third-party messaging providers may charge separately.