BotSailor

What it is

Spec sheet

What it does

BotSailor is a cloud platform for AI-powered customer engagement, chatbot automation, broadcasting, commerce and team inbox workflows across WhatsApp, Instagram, Facebook Messenger, Telegram and websites.Read 15 Oct 2026 · botsailor.com

Purpose

BotSailor is an AI-powered customer engagement and automation platform for sales, support, marketing, and commerce across WhatsApp, Instagram, Facebook Messenger, Telegram, and websites.Read 30 Sep 2026 · botsailor.com

API

The REST API supports messaging, subscriber management, chatbot flows, team and reseller accounts, catalogs, labels, sequences, and AI integration, with API-key authentication.Read 30 Sep 2026 · botsailor.com

Integrations

The integrations catalog lists services including Google Sheets, Shopify, WooCommerce, Zapier, n8n, Twilio, Stripe, PayPal, Mailchimp, HubSpot, Telegram, WhatsApp and HTTP API.Read 15 Oct 2026 · botsailor.com

Support

The maker provides a support desk and contact channel, and says technical experts are available to assist.Read 30 Sep 2026 · botsailor.com

Headquarters

Rajshahi, BangladeshRead 23 Sep 2026 · botsailor.com

Founded

2021Read 23 Sep 2026 · botsailor.com

AI agents

Specialized agents can use business knowledge, route conversations, collect data, trigger flows, call APIs and hand chats to human staff.Read 15 Oct 2026 · botsailor.com

API extensibility

The API is intended for custom CRM, ecommerce and SaaS integrations and supports GET and POST requests.Read 15 Oct 2026 · botsailor.com

API scope

Documented endpoints cover WhatsApp messages and media, bot flows, subscribers, labels, sequences, custom fields, team members, catalogs, orders and BotSailor AI.Read 15 Oct 2026 · botsailor.com

Automation

The platform provides visual chatbot flows, broadcasts, follow-up sequences, lead capture, social automation, and a unified team inbox.Read 30 Sep 2026 · botsailor.com

Changelog update

On 11 October 2026 BotSailor added multiple API keys, access control, key disabling and key deletion.Read 15 Oct 2026 · botsailor.com

Channels

Supported conversational channels are WhatsApp, Facebook Messenger, Instagram, Telegram, and Website Chat.Read 30 Sep 2026 · botsailor.com

Commerce

BotSailor connects Shopify, WooCommerce, and Salla for product discovery, cart recovery, order notifications, payment journeys, and post-purchase support.Read 30 Sep 2026 · botsailor.com

Company address

LinkedIn gives the primary location as 247 Gonok Para, Rajshahi, Rajshahi 6100, Bangladesh.Read 15 Oct 2026 · linkedin.com

Company fact

LinkedIn lists the maker as BotSailor Limited, a partnership founded in 2022 with headquarters in Rajshahi, Bangladesh and 11–50 employees.Read 15 Oct 2026 · linkedin.com

Documentation depth

The legacy help center lists 93 Bot Channel articles, 39 Integration articles, 21 Reseller articles and additional billing, widget and broadcasting content.Read 15 Oct 2026 · botsailor.com

Drip campaigns

Timed sequences can run on WhatsApp, Messenger, Instagram and Telegram inside or outside the 24-hour window.Read 15 Oct 2026 · botsailor.com

Ecommerce automation

Shopify, WooCommerce and Salla connections support product discovery, catalog commerce, cart recovery, payments, order updates and post-purchase support.Read 15 Oct 2026 · botsailor.com

Free plan limits

The Free plan includes 200 subscribers and 200K AI tokens per month; the pricing page labels it "$0 Forever."Read 30 Sep 2026 · botsailor.com

GetApp pricing

GetApp lists Premium at $6.99 per month and Agency at $89 per month, with a free version and no stated free-trial availability.Read 15 Oct 2026 · getapp.com

Human handoff

Teams can take over conversations through the shared inbox and access customer information, conversation history, labels, assignments, and notes.Read 30 Sep 2026 · botsailor.com

Knowledgebase status

The newer knowledgebase says it is under development while directing users to the legacy help center.Read 15 Oct 2026 · botsailor.com

Lead capture

Website chat, click-to-chat ads, comment automation, user-input flows and WhatsApp flows capture lead information.Read 15 Oct 2026 · botsailor.com

Licence

Terms identify the platform, source code, APIs, interfaces and related materials as proprietary and grant only a revocable, non-transferable use licence.Read 15 Oct 2026 · botsailor.com

Limit: Capterra support

One Capterra reviewer rated support poorly and reported no response for white-label domain onboarding.Read 15 Oct 2026 · capterra.com

Limit: G2 setup and pricing

Reviewers say advanced integrations can take time to configure, higher usage can become expensive and Premium should include another user account.Read 15 Oct 2026 · g2.com

Limit: Trustpilot reliability complaints

Trustpilot reviewers repeatedly report frequent server outages, crashes, weak support responses and rising prices.Read 15 Oct 2026 · trustpilot.com

Messaging charges

The maker says third-party messaging providers such as WhatsApp may charge separately depending on usage and selected package.Read 30 Sep 2026 · botsailor.com

Mobile and desktop app

The Shared Inbox is installable as a progressive web app on Android, iOS and desktop without an app-store download; iOS installation uses Safari.Read 15 Oct 2026 · botsailor.com

Praise: Capterra stability

Another Capterra reviewer described BotSailor as powerful, easy to use, stable and fast.Read 15 Oct 2026 · capterra.com

Praise: G2 usability

Reviewers praise the drag-and-drop builder, natural-feeling AI conversations, multi-channel automation, easy WhatsApp broadcasts and available APIs.Read 15 Oct 2026 · g2.com

Praise: Trustpilot support

Several Trustpilot reviewers praise fast, helpful and professional support and easy multi-channel automation.Read 15 Oct 2026 · trustpilot.com

Premium limits

The pricing comparison states Premium includes 2M AI tokens per month and offers subscriber tiers from 500 to 100K.Read 30 Sep 2026 · botsailor.com

Privacy safeguards

The privacy policy states TLS 1.3 in transit, AES-256 at rest, access controls, internal two-factor authentication and possible backup deletion delays of up to 30 days.Read 15 Oct 2026 · botsailor.com

Rating on Capterra

3.0 out of 5 from 2 reviews.Read 15 Oct 2026 · capterra.com

Rating on G2

4.5 out of 5 from 2 visible reviews; G2 says there are not enough reviews for buying insight.Read 15 Oct 2026 · g2.com

Rating on GetApp

3.0 out of 5 from 2 reviews.Read 15 Oct 2026 · getapp.com

Rating on Shopify App Store

0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · apps.shopify.com

Rating on Trustpilot

2.5 out of 5 from 15 reviews.Read 15 Oct 2026 · trustpilot.com

REST API

The REST API uses versioned /api/v1 endpoints and API-key authentication, with examples and sample responses.Read 15 Oct 2026 · botsailor.com

Security and policies

The site links to Privacy Policy, GDPR Policy, Terms of Service, Fair Usage Policy, and Refund Policy pages.Read 30 Sep 2026 · botsailor.com

Security controls

Published controls include TLS encryption, encryption at rest where applicable, hardened infrastructure, logging, monitoring and GDPR-oriented processing terms.Read 15 Oct 2026 · botsailor.com

Shared inbox

The unified inbox combines WhatsApp, Messenger, Instagram, Telegram and web-chat conversations with profiles, history, tags, notes and assignments.Read 15 Oct 2026 · botsailor.com

Shopify app function

The Shopify app connects stores to WhatsApp for abandoned-cart recovery, cash-on-delivery verification and order updates.Read 15 Oct 2026 · apps.shopify.com

Visual flow builder

A no-code visual builder creates customer journeys with conditions, data, APIs and AI.Read 15 Oct 2026 · botsailor.com

WhatsApp broadcasting

Broadcast campaigns support templates, custom fields, audience segments, throttling and delivery reporting.Read 15 Oct 2026 · botsailor.com

White label

BotSailor offers white-label and reseller solutions for agencies, entrepreneurs, and SaaS businesses to offer the service under their own brand.Read 30 Sep 2026 · botsailor.com

Plans and prices

Every BotSailor plan and price →

Strong points and limits

Who it suits

Verdict

Where Specifiction places it

• WhatsApp Business API Providers#3 of 339.3