AiSensy vs Spoki
AiSensy
aisensy.com
Spoki
spoki.comSide by side
| Figure | AiSensy | Spoki |
|---|---|---|
| Price from | $6/mo | €39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 17 | 4 |
| Spec score · WhatsApp Marketing Software | 9.4 (#1) | 8.9 (#10) |
| Spec score · Conversational Marketing Software | 9.4 (#1) | 8.6 (#5) |
| AI agents | AiSensy says its WhatsApp AI agents can understand context and handle conversations around the clock. | Spoki provides configurable AI agents for customer service, sales, marketing and voice conversations. |
| API | The help article documents API campaigns that connect a CRM to AiSensy and send approved WhatsApp templates through a POST endpoint. | Spoki's support documentation says users can request an API key from the platform's Integrations menu. |
| Automation | Its feature set includes drag-and-drop WhatsApp chatbots and chatbot-to-human handoff. | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. |
| Headquarters | LinkedIn lists the headquarters as Gurgaon, Delhi NCR, India. | San Vito dei Normanni, Italy |
| Integrations | The integration directory advertises more than 2,000 connections and names Shopify, WooCommerce, Razorpay, Zapier, Pabbly, WebEngage and LeadSquared among examples. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Praise: support | G2's review summary reports repeated praise for responsive and helpful customer support, while also noting delays in busy periods. | A G2 reviewer says technical support resolved an issue quickly and helped recover contacts into customers. |
| Product | AiSensy describes itself as an AI-powered WhatsApp marketing and engagement platform powered by official WhatsApp APIs. | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. |
| Rating on G2 | 4.4 out of 5 from 131 reviews. | 4.8 out of 5 from 4 reviews. |
| Security | AiSensy's terms say two-factor authentication is mandatory for user accounts. | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. |
| Support | AiSensy says support is available through live chat, email, phone and Zoom. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
| What it does | AiSensy is a WhatsApp engagement platform for marketing broadcasts, automated messages, ads, chatbots, catalogs, payments and shared customer support. | Spoki is a WhatsApp-first customer-engagement platform for marketing, sales and customer support, with additional SMS, voice and email channels. |
Plans
AiSensy
- Free ForeverFree
- Basic$45 a month
- Pro$99 a month
- Premium$299 a month
- Unlimited$899 a month
- Free ForeverFree
- Basic$45 a month
- AI Agent Builder add-on$50 a month
- WhatsApp AI Agent Builder$50 a month
- Drag & Drop WhatsApp Chatbot Builder (annual billing)$72 a year
In their own words
AiSensy
AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.