Aisera Customer Service vs Zendesk Guide
Aisera Customer Service
aisera.com
Zendesk Guide
zendesk.comSide by side
| Figure | Aisera Customer Service | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 10 |
| Spec score · Customer Self-Service Software | 7.6 (#24) | 8.5 (#10) |
| Company headquarters | Aisera says it is headquartered in Santa Clara, California. | LinkedIn lists Zendesk headquarters in San Francisco, California. |
| Headquarters | Santa Clara, California | San Francisco, California, United States |
| Integrations | The customer service page lists Five9, Genesys, Salesforce, ServiceNow, and Zendesk integrations. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Languages | Aisera says its multilingual assistant supports more than 100 languages and has built-in language detection. | Zendesk says Guide articles can be translated into more than 40 languages. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Aisera Customer Service
Aisera Customer Service has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.