| Price from | $49/mo | €58.25/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Customer Success Software | 8.0 (#4) | 7.3 (#16) |
| Headquarters | Dublin, Ireland | Le Perreux-sur-Marne, France |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Listed integrations include HubSpot, Salesforce, Pipedrive, Zoho, Intercom, Gmail, Outlook 365, Slack, Zendesk, Stripe, Chargebee, Segment, Pendo, and Mixpanel. |
| Playbooks | Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox. | Playbooks can assign tasks, send emails, post Slack alerts, and create tasks automatically. |
| Product | Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers. | Skalin is an AI-powered Customer Success Platform that brings customer data into a single 360° view, anticipates churn with health scores, and automates follow-up through playbooks. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | Each customer gets a dedicated customer success manager for onboarding and ongoing follow-up, plus responsive support. |
