Alcatel-Lucent Enterprise Rainbow vs Broadvoice Cloud PBX
Alcatel-Lucent Enterprise Rainbow
al-enterprise.com
Broadvoice Cloud PBX
broadvoice.comSide by side
| Figure | Alcatel-Lucent Enterprise Rainbow | Broadvoice Cloud PBX |
|---|---|---|
| Price from | Free | $10/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Unified Communications Software | 8.3 (#10) | 8.6 (#5) |
| Company | ALE International is identified as the Rainbow service designer and developer, with a registered office in Colombes, France. | Broadvoice says it provides cloud communications and AI-powered customer-experience technology for businesses. |
| Founded | Alcatel-Lucent Enterprise says it was established as a standalone company in 2014. | 2006 |
| Headquarters | Colombes, France | Northridge, California, United States |
| Product | Rainbow is a cloud communication and collaboration platform for businesses, with UCaaS services and a CPaaS developer platform. | Cloud PBX is a cloud-hosted business phone system that provides extensions, call routing, auto attendants, voicemail, and other calling features without on-site phone-system hardware. |
| Support | ALE’s support page directs Rainbow users to its Help Center for setup help, troubleshooting, and questions. | The Standard seat tier includes priority email support, and Broadvoice’s contact page provides a business support phone number and ticket submission. |
Plans
Alcatel-Lucent Enterprise Rainbow
- Rainbow Essential (free service)Free
- Rainbow business subscriptionsPriced on request
- Rainbow CPaaSPrice not published
Broadvoice Cloud PBX
- Metered$10 a month
- Standard$18 a month
- Pro$23 a month
- Metered (b-hive Seat)$10 a month
- Standard (b-hive Seat)$18 a month
- Pro (b-hive Seat)$23 a month
In their own words
Alcatel-Lucent Enterprise Rainbow
Alcatel-Lucent Enterprise Rainbow is a cloud communication and collaboration platform for businesses, combining UCaaS services with a CPaaS developer platform. Teams can use real-time messaging, audio and video calls, conferencing, screen sharing, and file sharing. Meetings support up to 120 participants and 12 simultaneous video streams. Rainbow can connect an existing on-premises telephony system or cloud PBX, including ALE OXO Connect, OmniPCX Enterprise, and non-ALE PBXs. Connectors integrate communications with tools such as Microsoft Teams and Salesforce; APIs and SDKs connect apps, websites, and workflows. Developer resources include REST APIs, web, iOS, Android, and Node.js SDKs, webhooks, bots, and a free sandbox. Rainbow is available on Android, iOS, macOS, web, and Windows, as well as through an API. ALE says it encrypts service connections and call media, and that Rainbow follows applicable privacy laws including GDPR and CCPA. The service lists ISO 27001 certification and European certifications or approvals including ACN, C5, ENS, and CSPN. Individual use has a free plan; business subscription pricing is available on request.
Broadvoice Cloud PBX
Broadvoice Cloud PBX is a cloud-hosted business phone system with local numbers, extensions, custom call routing, auto attendants, voicemail transcription, and desktop and mobile apps. Administrators manage users, numbers, menus, extensions, and call rules from one portal. Routing can use multi-level IVRs, time, department, priority, availability, ring groups, queues, forwarding, and custom schedules. Teams can manage multiple locations and hybrid cloud PBX/SIP systems, while employees use desk phones, softphones, or mobile apps with the same business number and routing rules. b-hive Communicator adds calling, chat, video meetings, text messaging, voicemail, and screen sharing; meetings support up to 50 participants. Browser, Windows, Mac, iOS, and Android access are listed. Broadvoice states that Communicator includes SOC 2 and HIPAA compliance, private meeting lobbies, and role-based access controls. Metered costs $10 a month, Standard $18 a month, and Pro $23 a month. Features progress from forwarding and hot desking to unlimited calling, messaging, fax, recording, video, screen sharing, and integrations.