Alcatel-Lucent Enterprise Rainbow vs Dialpad Connect
Alcatel-Lucent Enterprise Rainbow
al-enterprise.com
Dialpad Connect
dialpad.comSide by side
| Figure | Alcatel-Lucent Enterprise Rainbow | Dialpad Connect |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 9 |
| Spec score · Unified Communications Software | 8.3 (#10) | 8.7 (#4) |
| Company | ALE International is identified as the Rainbow service designer and developer, with a registered office in Colombes, France. | Dialpad describes its mission as transforming how businesses understand and act on customer conversations. |
| Compliance | The Rainbow page says the service follows applicable privacy laws including GDPR and CCPA. | Dialpad states it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls including retention policies and data subject access requests. |
| Founded | Alcatel-Lucent Enterprise says it was established as a standalone company in 2014. | 2011 |
| Headquarters | Colombes, France | San Ramon, California, USA |
| Integrations | Rainbow connectors integrate communications with tools including Microsoft Teams and Salesforce, and its APIs and SDKs support integrations with apps, websites, and workflows. | Dialpad's marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. |
Plans
Alcatel-Lucent Enterprise Rainbow
- Rainbow Essential (free service)Free
- Rainbow business subscriptionsPriced on request
- Rainbow CPaaSPrice not published
Dialpad Connect
- Standard$15 a month
- StandardPriced on request
- Pro$25 a month
- EnterprisePriced on request
- ProPriced on request
- EnterprisePriced on request
- Standard$15 a month
- Pro$25 a month
- EnterprisePriced on request
In their own words
Alcatel-Lucent Enterprise Rainbow
Alcatel-Lucent Enterprise Rainbow is a cloud communication and collaboration platform for businesses, combining UCaaS services with a CPaaS developer platform. Teams can use real-time messaging, audio and video calls, conferencing, screen sharing, and file sharing. Meetings support up to 120 participants and 12 simultaneous video streams. Rainbow can connect an existing on-premises telephony system or cloud PBX, including ALE OXO Connect, OmniPCX Enterprise, and non-ALE PBXs. Connectors integrate communications with tools such as Microsoft Teams and Salesforce; APIs and SDKs connect apps, websites, and workflows. Developer resources include REST APIs, web, iOS, Android, and Node.js SDKs, webhooks, bots, and a free sandbox. Rainbow is available on Android, iOS, macOS, web, and Windows, as well as through an API. ALE says it encrypts service connections and call media, and that Rainbow follows applicable privacy laws including GDPR and CCPA. The service lists ISO 27001 certification and European certifications or approvals including ACN, C5, ENS, and CSPN. Individual use has a free plan; business subscription pricing is available on request.
Dialpad Connect
Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant, and voicemail transcription, with desktop, mobile, and browser access. Its built-in AI creates call transcripts, highlights key moments, and produces action-item checklists. Dialpad says businesses can provision lines and add global teams without complex infrastructure. The service runs on Android, iOS, macOS, Windows, and the web. Its marketplace lists integrations such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. Dialpad describes TLS encryption for VoIP calls and in-transit web requests, and AES 256-bit encryption for application data at rest on Google Cloud Platform. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls. The service has no free plan but offers a 14-day trial.