Alcatel-Lucent Enterprise Rainbow vs XiVO
Alcatel-Lucent Enterprise Rainbow
al-enterprise.comXiVO
xivo.solutionsSide by side
| Figure | Alcatel-Lucent Enterprise Rainbow | XiVO |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Unified Communications Software | 8.3 (#10) | 7.0 (#21) |
| Headquarters | Colombes, France | Dardilly, France |
| Integrations | Rainbow connectors integrate communications with tools including Microsoft Teams and Salesforce, and its APIs and SDKs support integrations with apps, websites, and workflows. | The maker lists Zimbra, Sage, Microsoft Teams, GLPI, and Salesforce integrations, including click-to-call and customer-record pop-ups for some. |
| Privacy | ALE says it uses transport encryption for service connections and media encryption for audio and video calls. | The maker says XiVO supports collection, use, storage, and deletion of personal data and discusses establishing a compliance roadmap for implementation. |
| Product | Rainbow is a cloud communication and collaboration platform for businesses, with UCaaS services and a CPaaS developer platform. | XiVO offers open-source unified communications and IP telephony, alongside a contact-center solution and a collaboration product. |
| Support | ALE’s support page directs Rainbow users to its Help Center for setup help, troubleshooting, and questions. | XiVO provides a support portal for technical questions and assistance, linked from its contact page. |
Plans
Alcatel-Lucent Enterprise Rainbow
- Rainbow Essential (free service)Free
- Rainbow business subscriptionsPriced on request
- Rainbow CPaaSPrice not published
In their own words
Alcatel-Lucent Enterprise Rainbow
Alcatel-Lucent Enterprise Rainbow is a cloud communication and collaboration platform for businesses, combining UCaaS services with a CPaaS developer platform. Teams can use real-time messaging, audio and video calls, conferencing, screen sharing, and file sharing. Meetings support up to 120 participants and 12 simultaneous video streams. Rainbow can connect an existing on-premises telephony system or cloud PBX, including ALE OXO Connect, OmniPCX Enterprise, and non-ALE PBXs. Connectors integrate communications with tools such as Microsoft Teams and Salesforce; APIs and SDKs connect apps, websites, and workflows. Developer resources include REST APIs, web, iOS, Android, and Node.js SDKs, webhooks, bots, and a free sandbox. Rainbow is available on Android, iOS, macOS, web, and Windows, as well as through an API. ALE says it encrypts service connections and call media, and that Rainbow follows applicable privacy laws including GDPR and CCPA. The service lists ISO 27001 certification and European certifications or approvals including ACN, C5, ENS, and CSPN. Individual use has a free plan; business subscription pricing is available on request.