Alchemer vs Checkbox Voice of Customer
Alchemer
alchemer.com
Checkbox Voice of Customer
checkbox.comSide by side
| Figure | Alchemer | Checkbox Voice of Customer |
|---|---|---|
| Price from | $26.25/mo | $30/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 15 | 5 |
| Spec score · Survey Software | 9.4 (#2) | 9.0 (#9) |
| Spec score · Market Research Software | 9.4 (#1) | 9.2 (#2) |
| API availability | The pricing page says API access is available for Business Platform accounts. | Online API access requires a professional plan or higher, while on-premises installations have no stated API usage limits. |
| Compliance | Alchemer lists SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA and FERPA compliance or support on its security pages. | Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities. |
| Free plan | Yes | No |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Official feature information lists REST API, webhooks and Zapier integrations. |
| Rating on G2 | 4.5 out of 5 from 199 reviews | 4.1 out of 5 from 14 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 89 ratings | 4.3 out of 5 from 22 reviews |
| Rating on GetApp | 4.5 out of 5 from 393 reviews | 4.1 out of 5 from 9 reviews |
| Rating on TrustRadius | 9.3 out of 10 from 68 reviews | No overall score; 1 review and rating |
| Security controls | Official security material describes encryption at rest and in transit, regional data isolation, SAML SSO, MFA, RBAC, AWS architecture and customer-managed retention. | Security features include respondent passwords, role-based permissions, SSO or Active Directory, regional hosting and an on-premises option. |
| Self-hosting | The product is presented as an Alchemer-hosted cloud service with regional application data centers; the reviewed pages provide no self-hosting package. | On-premises deployment runs on the customer’s servers or private cloud and keeps survey data under the customer’s control. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. |
| System requirements | The application requires a modern browser with TLS 1.2 or later, cookies and JavaScript; Chrome, Firefox and Edge are recommended. | On-premises installations require 64-bit Windows Server 2008 R2, 2012, 2016, 2019 or 2022, IIS 7+, at least 4 GB RAM, SQL Server 2008+, administrator access and 1 GB installation disk space. |
| What it does | Alchemer is a feedback and data-collection platform for designing surveys, gathering customer and employee input, analyzing results and triggering follow-up actions. | Checkbox provides survey and customer-feedback software for creating, distributing and analyzing branded surveys across customer touchpoints. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.