Alchemer vs Fynzo Survey
Alchemer
alchemer.comFynzo Survey
fynzo.comSide by side
| Figure | Alchemer | Fynzo Survey |
|---|---|---|
| Price from | $26.25/mo | $1.58/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 10 |
| Spec score · Survey Software | 9.4 (#2) | 8.7 (#13) |
| Company legal name | The company identifies itself as Alchemer LLC in its website footer and support address. | Fynzo’s privacy policy identifies the provider as Yolo9 Internet Solutions Pvt Ltd. |
| Free plan | Yes | Yes |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations. |
| Mobile apps | Alchemer Mobile provides in-app feedback capabilities and SDKs for iOS and Android. | Fynzo says its survey app supports Android and iOS and can create, share, view, and download survey results. |
| Rating on G2 | 4.5 out of 5 from 199 reviews | 4.4 out of 5 from 4 reviews. |
| Rating on GetApp | 4.5 out of 5 from 393 reviews | 0.0 out of 5 from 0 reviews. |
| Rating on Trustpilot | 1.8 out of 5 from 18 reviews, calculated from the displayed star distribution | 4.0 out of 5 from 3 reviews. |
| Reporting | Help documentation covers standard reports, crosstabs, comparison, fall-off, profile and TURF reports plus Excel, CSV and SPSS exports. | Reports include graphical analysis, cross-tabulation, trend reporting and scheduled email delivery. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Fynzo advertises 24/7 support, while directory listings describe email, help desk, phone, chat, knowledge-base and live-representative support. |
| Survey builder | The survey product provides drag-and-drop creation, advanced logic and branching, more than 40 question types and mobile-optimized surveys. | The product provides a visual survey builder with customizable templates and more than 20 question types. |
| What it does | Alchemer is a feedback and data-collection platform for designing surveys, gathering customer and employee input, analyzing results and triggering follow-up actions. | Fynzo NPS Software creates Net Promoter Score surveys, collects responses, analyzes scores and provides customer-insight workflows. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
Fynzo Survey
- FreeFree
- Pro Monthly$19 a month
- Pro Yearly$190 a year
- Starter$24 a month
- Standard$45 a month
- Premium$95 a month
- Starter$19 a year
- Standard$32 a year
- Premium$79 a year
- CustomPriced on request
In their own words
Fynzo Survey
Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.