| Price from | $26.25/mo | $95.83/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 15 | 3 |
| Spec score · Voice of Customer Software | 9.4 (#1) | 7.7 (#11) |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems. |
| Plan limit | The pricing FAQ says accounts needing more than three users must upgrade to a Business Platform account and contact Sales. | The Starter and Grow plans each list a maximum of 5,000 Harks, defined as interactions delivered through the Hark platform. |
| Reporting | Help documentation covers standard reports, crosstabs, comparison, fall-off, profile and TURF reports plus Excel, CSV and SPSS exports. | The platform offers real-time reporting, dashboard sharing, and automated email reports. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class. |
