Tech riderRev. 4 Oct 2026

Hark

Ch 096.4of 29 Voice of Customer Software

1Runs onWeb
2Costspaid from $95.83/mo
3Feedback sourcesSupport workflows and surveys; video, audio, screen recordings, images, and text submissions
4Sentiment analysisYes
5AI insight summariesYes
6Closed-loop workflowsYes
7Response limit$5,000/mo

7 lines stated Written from the maker's own pages: sendhark.com

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Overview

Hark is ranked #9 of 29 in voice of customer software on Specifiction. It runs on Web. There is no free plan. Paid plans start at $95.83/mo.

Hark plans and pricing

All plans

Hark Grow $1,150/yr Pay annually Maximum of 5,000 Harks · Dedicated Slack Channel for Support · Sentiment Analysis · AI Summaries for each Response · Advanced Surveys (including NPS) · Survey Visualization · Secure Sharing sendhark.com · 4 Oct 2026

Hark Scale Not published Custom pricing Insight Reporting · Customized Voice of Customer Framework · Automated Stakeholder Email · Customer Voice Synchronization · NPS Promote Feature sendhark.com · 4 Oct 2026

Hark Starter Not published Pay annually option shown; price not stated Maximum of 5,000 Harks · Unlimited Users · AI Transcription · Rule Based Tagging · Basic Reporting · Up to 5 Workflows for Support · Basic Surveys sendhark.com · 4 Oct 2026

Compared on voice of customer software

Free plan: Nosendhark.com
Feedback sources: Support workflows and surveys; video, audio, screen recordings, images, and text submissionssendhark.com
Sentiment analysis: Yessendhark.com
AI insight summaries: Yessendhark.com
Closed-loop workflows: Yessendhark.com
Response limit: $5,000/mosendhark.com

Facts

Purpose: Hark brings Voice of Customer to life by adding video and audio to customer communications so brands can learn from customer feedback.sendhark.com · 4 Oct 2026
Customer feedback: Hark's customer-facing feedback flow lets people submit video, audio notes, or text.sendhark.com · 4 Oct 2026
Automated insights: Hark's dashboard uses AI to identify themes in customer communications and highlight opportunities for action.sendhark.com · 4 Oct 2026
Reporting: The platform offers real-time reporting, dashboard sharing, and automated email reports.sendhark.com · 4 Oct 2026
Ticket analysis: Hark tickets can include summaries, attachments, transcripts, AI image detection, tagging, and sentiment scores.sendhark.com · 4 Oct 2026
Integrations: Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems.sendhark.com · 4 Oct 2026
Workflows: Hark says custom workflows can support marketing or post-purchase flows, chatbots, or Contact Us alternatives.sendhark.com · 4 Oct 2026
Customization: The platform supports custom branding, form fields, and dashboards.sendhark.com · 4 Oct 2026
User allowance: Hark lists unlimited users as a platform benefit.sendhark.com · 4 Oct 2026
Plan limit: The Starter and Grow plans each list a maximum of 5,000 Harks, defined as interactions delivered through the Hark platform.sendhark.com · 4 Oct 2026
Support: The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class.sendhark.com · 4 Oct 2026
Target users: Hark describes its platform for CX, customer insights, support, marketing, product, and leadership teams.sendhark.com · 4 Oct 2026
Security feature: The Grow plan includes Secure Sharing.sendhark.com · 4 Oct 2026
Company: The site's about page names Fran Brzyski and Matt Ring as Hark's co-founders.sendhark.com · 4 Oct 2026