Hark
sendhark.com
Spec sheet
- Purpose
- Hark brings Voice of Customer to life by adding video and audio to customer communications so brands can learn from customer feedback.Read 4 Oct 2026 · sendhark.com
- Integrations
- Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems.Read 4 Oct 2026 · sendhark.com
- Support
- The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class.Read 4 Oct 2026 · sendhark.com
- Headquarters
- New York City, New York, United StatesRead 28 Sep 2026 · sendhark.com
- Founded
- 2022Read 28 Sep 2026 · sendhark.com
- Company
- The site's about page names Fran Brzyski and Matt Ring as Hark's co-founders.Read 4 Oct 2026 · sendhark.com
- Automated insights
- Hark's dashboard uses AI to identify themes in customer communications and highlight opportunities for action.Read 4 Oct 2026 · sendhark.com
- Customer feedback
- Hark's customer-facing feedback flow lets people submit video, audio notes, or text.Read 4 Oct 2026 · sendhark.com
- Customization
- The platform supports custom branding, form fields, and dashboards.Read 4 Oct 2026 · sendhark.com
- Plan limit
- The Starter and Grow plans each list a maximum of 5,000 Harks, defined as interactions delivered through the Hark platform.Read 4 Oct 2026 · sendhark.com
- Reporting
- The platform offers real-time reporting, dashboard sharing, and automated email reports.Read 4 Oct 2026 · sendhark.com
- Security feature
- The Grow plan includes Secure Sharing.Read 4 Oct 2026 · sendhark.com
- Target users
- Hark describes its platform for CX, customer insights, support, marketing, product, and leadership teams.Read 4 Oct 2026 · sendhark.com
- Ticket analysis
- Hark tickets can include summaries, attachments, transcripts, AI image detection, tagging, and sentiment scores.Read 4 Oct 2026 · sendhark.com
- User allowance
- Hark lists unlimited users as a platform benefit.Read 4 Oct 2026 · sendhark.com
- Workflows
- Hark says custom workflows can support marketing or post-purchase flows, chatbots, or Contact Us alternatives.Read 4 Oct 2026 · sendhark.com
Plans and prices
Hark Grow $1,150 a year Pay annually Maximum of 5,000 Harks · Dedicated Slack Channel for Support · Sentiment Analysis · AI Summaries for each Response · Advanced Surveys (including NPS) · Survey Visualization · Secure Sharing Read 4 Oct 2026 · sendhark.com
Hark Scale Priced on request Custom pricing Insight Reporting · Customized Voice of Customer Framework · Automated Stakeholder Email · Customer Voice Synchronization · NPS Promote Feature Read 4 Oct 2026 · sendhark.com
Hark Starter Priced on request Pay annually option shown; price not stated Maximum of 5,000 Harks · Unlimited Users · AI Transcription · Rule Based Tagging · Basic Reporting · Up to 5 Workflows for Support · Basic Surveys Read 4 Oct 2026 · sendhark.com
Where Specifiction places it
- Voice of Customer Software#11 of 297.7
