Alchemer vs Medallia
Alchemer
alchemer.comMedallia
medallia.comSide by side
| Figure | Alchemer | Medallia |
|---|---|---|
| Price from | $26.25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 1 |
| Spec score · Survey Software | 9.4 (#2) | 7.5 (#89) |
| Spec score · Marketing Research Software | 9.4 (#1) | 7.4 (#23) |
| Spec score · Voice of Customer Software | 9.4 (#1) | 7.3 (#18) |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Medallia says it offers hundreds of out-of-the-box integrations, including Workday, Salesforce, ServiceNow, and Adobe. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | The security page lists SOC 2 Type II, GDPR/SCCs, CCPA, HIPAA, HITRUST, ISO 27001, ISO 27017, ISO 27018, ISO 27701, CBPR, and PRP. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Medallia offers implementation and onboarding, managed services, education and enablement, and strategic analytics and advisory services. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
In their own words
Medallia
Medallia Experience Cloud brings together customer and employee experience signals for enterprise teams to analyze and act on. It collects input from surveys, voice, chat, web behavior, social channels, employee feedback and video. Analytics include AI-powered themes and root-cause analysis across structured and unstructured data. Teams can use alerts, case management, role-based reporting and closed-loop feedback workflows to follow up. The platform also lists sentiment analysis, NPS surveys, feature requests, feedback portals and in-app feedback. Medallia describes solutions for customer experience, employee experience, contact centers and market research. It offers hundreds of ready-made integrations, including Workday, Salesforce, ServiceNow and Adobe, and APIs and ETL for connecting legacy systems and supporting custom connectors. Available on Android, iOS and web, it also has API access. The mobile app lets employees view feedback, dashboards, metrics and alerts, and take action. Pricing is on request, in annual tiers, with Experience Data Record pricing and unlimited users included.