Alchemer vs Netigate
Alchemer
alchemer.com
Netigate
netigate.netSide by side
| Figure | Alchemer | Netigate |
|---|---|---|
| Price from | $26.25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 15 | 4 |
| Spec score · Survey Software | 9.4 (#2) | 7.7 (#68) |
| Spec score · Marketing Research Software | 9.4 (#1) | 7.6 (#21) |
| Spec score · Voice of Customer Software | 9.4 (#1) | 7.5 (#14) |
| API access | Yes | Yes |
| Free plan | Yes | No |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Netigate Insights can integrate with survey and review platforms including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | Netigate's technical and organisational measures document says its ISMS procedures are based on ISO 27001 and describes measures intended to meet GDPR Article 32 requirements. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | The help center lists separate email support contacts for Netigate Feedback and Netigate Insights. |
| Trial limits | The free trial lasts 7 days, requires no credit card up front, includes Professional License features, and allows unlimited surveys with up to 100,000 responses. | The Netigate Insights free trial allows up to 10,000 pieces of feedback from the past 180 days; the page does not state a trial duration. |
| What it does | Alchemer is a feedback and data-collection platform for designing surveys, gathering customer and employee input, analyzing results and triggering follow-up actions. | Netigate describes its product as a feedback-based experience management platform focused on customer and employee voices. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
Netigate
- InsightsPriced on request
- Light InsightsPriced on request
- ResultsPriced on request
- SurveysPriced on request
In their own words
Netigate
Netigate is a feedback-based experience management platform focused on customer and employee voices. It can bring together feedback from surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, and Outlook. Netigate Insights offers topic modeling, sentiment analysis, summaries, and Ask AI for questions about feedback data. The Surveys package includes survey creation and visual customization, distribution, survey logic, and custom domains. Netigate Feedback provides a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations. Netigate Insights can connect with survey and review platforms including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers. Web and API access are listed. Pricing is on request, and there is no free plan. Netigate was founded in 2005 and is headquartered in Stockholm, Sweden.