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SPECIFICTION
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Netigate

netigate.net

Free trial WebAPI
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Spec score 7.6 #21 of 58 in Marketing Research Software

What it is

Netigate is a feedback-based experience management platform focused on customer and employee voices. It can bring together feedback from surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, and Outlook. Netigate Insights offers topic modeling, sentiment analysis, summaries, and Ask AI for questions about feedback data. The Surveys package includes survey creation and visual customization, distribution, survey logic, and custom domains. Netigate Feedback provides a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations. Netigate Insights can connect with survey and review platforms including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers. Web and API access are listed. Pricing is on request, and there is no free plan. Netigate was founded in 2005 and is headquartered in Stockholm, Sweden.

Spec sheet

What it does
Netigate describes its product as a feedback-based experience management platform focused on customer and employee voices.Read 7 Oct 2026 · career.netigate.net
Audience
Netigate says it serves organizations seeking a deeper understanding of employees and customers, using AI, machine learning, and in-house insight consultants.Read 7 Oct 2026 · career.netigate.net
Free plan
NoRead 23 Sep 2026 · support.netigate.net
API
Netigate Feedback provides a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations.Read 7 Oct 2026 · support.netigate.net
Integrations
Netigate Insights can integrate with survey and review platforms including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers.Read 7 Oct 2026 · support.netigate.net
Security
Netigate's technical and organisational measures document says its ISMS procedures are based on ISO 27001 and describes measures intended to meet GDPR Article 32 requirements.Read 7 Oct 2026 · netigate.net
Support
The help center lists separate email support contacts for Netigate Feedback and Netigate Insights.Read 7 Oct 2026 · support.netigate.net
Headquarters
Stockholm, SwedenRead 28 Sep 2026 · netigate.net
Founded
2005Read 28 Sep 2026 · netigate.net
Add-ons
SMS and two-way SMS survey distribution are add-ons, and the company directs customers to sales or their customer success manager for pricing.Read 7 Oct 2026 · support.netigate.net
AI analytics
Netigate Insights offers topic modeling, sentiment analysis, summaries and insights, and Ask AI for questions about feedback data.Read 7 Oct 2026 · support.netigate.net
API access
YesRead 23 Sep 2026 · support.netigate.net
SSO
Netigate SSO supports Microsoft Entra ID, Microsoft AD FS, Okta, Google, Auth0, OneLogin, PingOne, JumpCloud, Rippling, and generic SAML 2.0 or OpenID Connect providers.Read 7 Oct 2026 · support.netigate.net
Survey capabilities
The Surveys package includes survey creation, visual customization, distribution, survey logic, and custom domains.Read 7 Oct 2026 · support.netigate.net
Trial limits
The Netigate Insights free trial allows up to 10,000 pieces of feedback from the past 180 days; the page does not state a trial duration.Read 7 Oct 2026 · support.netigate.net

Plans and prices

Insights Priced on request Light Insights features · topic modeling and customization · sentiment analysis · Ask AI · dedicated CSM and analytics expert Read 7 Oct 2026 · support.netigate.net
Light Insights Priced on request Results features · open text translations · summaries and insights Read 7 Oct 2026 · support.netigate.net
Results Priced on request Surveys features · custom graphs · metric analysis · touchpoints · groups · dashboard management Read 7 Oct 2026 · support.netigate.net
Surveys Priced on request Unlimited licenses · survey creation and distribution · survey logic · custom domains Read 7 Oct 2026 · support.netigate.net

Every Netigate plan and price →

Strong points and limits

Strong points

  • Combines feedback from workplace and customer channels
  • Offers topic modeling and sentiment analysis
  • REST API supports respondent and workflow management
  • Insights trial covers up to 10,000 feedback items

Limits

  • Pricing is available on request
  • No free plan
  • SMS and two-way SMS distribution are paid add-ons

Who it suits

Netigate suits organizations looking to understand customer and employee feedback from multiple channels. Its Insights features may suit teams that want topic modeling, sentiment analysis, summaries, and AI-assisted questions about feedback.

Verdict

Netigate combines survey tools and feedback analysis with API capabilities and a broad set of listed feedback sources. Buyers should clarify pricing and trial terms, and whether SMS add-ons are needed.

Where Specifiction places it

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