Alchemer vs Nextiva
Alchemer
alchemer.comNextiva
nextiva.comSide by side
| Figure | Alchemer | Nextiva |
|---|---|---|
| Price from | $26.25/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 8 |
| Spec score · AI Sentiment Analysis Software | 9.3 (#1) | 9.1 (#2) |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Intended users | Alchemer describes its audience as customer-obsessed teams and highlights multi-location businesses, mission-based organizations, and teams across industries. | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. |
| Product | Alchemer describes its platform as a way to capture feedback across surveys, reviews, social media, listings, websites, and apps, then connect that feedback to business systems and take action. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Public API | REST API v5 exposes account, team, user, contact, survey, question and response objects, with GET, PUT, POST and DELETE operations. | Nextiva advertises secure open REST APIs for its contact-center platform to integrate external systems and support multichannel deployments. |
| Rating on G2 | 4.5 out of 5 from 199 reviews | 4.5 out of 5 from 3,677 reviews. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 89 ratings | 4.6 out of 5 from 0 reviews shown on the opened profile. |
| Rating on GetApp | 4.5 out of 5 from 393 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on Trustpilot | 1.8 out of 5 from 18 reviews, calculated from the displayed star distribution | 4.6 out of 5 from 8,657 reviews. |
| Rating on TrustRadius | 9.3 out of 10 from 68 reviews | 8.5 out of 10 from 397 reviews and ratings. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| What it does | Alchemer is a feedback and data-collection platform for designing surveys, gathering customer and employee input, analyzing results and triggering follow-up actions. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.