AlertOps vs Everbridge Crisis Management
AlertOps
alertops.com
Everbridge Crisis Management
everbridge.comSide by side
| Figure | AlertOps | Everbridge Crisis Management |
|---|---|---|
| Price from | $8/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Incident Management Software | 9.4 (#1) | 7.7 (#17) |
| Automation | Workflow Automation can automate remediation, escalation, and communication workflows end-to-end. | Automated workflows monitor threats and execute plans even without team oversight. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | Everbridge IT Alerting supports self-service integrations, email ingestion, RESTful APIs, and out-of-the-box connectors for ITOM, ITIM, SIEM, ITSM, event correlation, service desk, and workload automation systems. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | Everbridge Crisis Management coordinates crisis response through a unified platform for command and control during unexpected scenarios. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | Everbridge technical support is available 24x7x365 by phone, email, and Support Center, with support cases submitted by email or portal targeted for triage within four hours. |
Plans
Everbridge Crisis Management
- CorePriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
Everbridge Crisis Management
Everbridge Crisis Management coordinates crisis response through a command-and-control platform for unexpected scenarios. Integrated with Everbridge's High Velocity Critical Event Management platform, it supports business continuity, disaster recovery, situational awareness and emergency communication. Teams can mobilize response plans before, during and after a crisis, assigning tasks to individuals, groups or functions. Dedicated event dashboards and situation reports help senior management monitor response and recovery progress. Automated workflows can monitor threats and execute plans without team oversight. Everbridge says its risk intelligence draws on thousands of data sources and a team of more than 80 analysts. The platform supports escalation policies, post-incident reviews, audit logs, SMS, voice call, email, desktop and mobile app alerts, plus two-way messaging. Everbridge 360 apps are available for Windows and macOS desktops and Android and iOS devices. Support is available around the clock by phone, email and Support Center; cases submitted by email or portal are targeted for triage within four hours. Pricing is on request, and there is no free plan. The REST API is a premium feature unavailable with some bundles.