AlertOps vs Request Tracker for Incident Response
AlertOps
alertops.com
Request Tracker for Incident Response
requesttracker.comSide by side
| Figure | AlertOps | Request Tracker for Incident Response |
|---|---|---|
| Price from | $8/mo | $450/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Incident Management Software | 9.4 (#1) | 8.1 (#13) |
| Automation | Workflow Automation can automate remediation, escalation, and communication workflows end-to-end. | The RT API can accept automatic data feeds from systems including Splunk, ArcSight, Nagios, Squil, and Qualys. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | RTIR builds on RT with preconfigured queues and workflows designed for incident response teams and is used by CERT and CSIRT teams. |
| Security | AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized. | The vendor accepts software security reports by email and provides a public key for encrypting reports. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | Paid on-premise support plans include installation and upgrade support, product bug triage, direct access to RT engineers, and formal SLA response times. |
| Trial | AlertOps says users can start a 14-day free trial of any paid plan without a credit card. | The vendor offers a 14-day trial for RT or RTIR with either on-premise or Cloud RT deployment selection. |
Plans
Request Tracker for Incident Response
- CommunityFree
- Build$450 a month
- Scale$1,650 a month
- TransformPriced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
Request Tracker for Incident Response
Request Tracker for Incident Response (RTIR) builds on RT with queues and workflows designed for incident response, including use by CERT and CSIRT teams. It correlates details from incident reports to identify patterns and link related reports to a common root-cause incident. Separate queues support triage, incident handling, investigation, and countermeasures, while teams can communicate with reporters, other security teams, and internal responders. Tickets record activity, allow custom fields, and track key dates for service-level agreements. RTIR can produce activity reports in HTML, text, or spreadsheet formats, including reporting by date and constituency. The RT API can accept automatic feeds from systems such as Splunk, ArcSight, Nagios, Squil, and Qualys. For network analysis, it parses IP addresses into custom fields and provides lookup interfaces including traceroute, whois, and remote site security ratings. Teams can merge or split incidents, perform bulk ticket operations, and cascade status changes across linked tickets. RT and RTIR can be downloaded for self-hosting, and the vendor also offers Cloud RT. The Community plan is free; paid plans start at $15/user/mo (annual). A 14-day trial is available.