AlertOps vs SolarWinds Incident Response
AlertOps
alertops.comSolarWinds Incident Response
solarwinds.comSide by side
| Figure | AlertOps | SolarWinds Incident Response |
|---|---|---|
| Price from | $8/mo | $1.25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Alert Management Software | 9.4 (#1) | 7.9 (#16) |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | The integrations page lists a public API, email, outgoing webhooks, and a Terraform provider. |
| Plan limit | The Free plan is limited to five users and includes three escalation policies. | Stakeholder licenses are available only on Premium and Enterprise; Premium includes up to 10 stakeholders and Enterprise allows unlimited stakeholders at no additional cost. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | The product brings alerts together and supports incident management from alert consolidation through resolution. |
| Security | AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized. | SolarWinds says it maintains compliance with industry-standard security and regulatory frameworks and directs customers to its Trust Center for controls and certifications. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | The company site lists technical support, documentation, training, and a user community as customer resources. |
Plans
SolarWinds Incident Response
- Pro$15 a year
- Premium$24 a year
- EnterprisePriced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
SolarWinds Incident Response
SolarWinds Incident Response has no write-up on Specifiction yet; its figures are above.