Alida vs Checkbox Voice of Customer
Alida
alida.com
Checkbox Voice of Customer
checkbox.comSide by side
| Figure | Alida | Checkbox Voice of Customer |
|---|---|---|
| Price from | — | $30/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Market Research Software | 8.4 (#9) | 9.2 (#2) |
| Spec score · Customer Experience Analytics Software | 8.4 (#5) | 9.2 (#2) |
| Analytics | Reporting includes crosstabs, weighting, text and sentiment analysis, exports, dashboards and centralized insight storage. | Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring. |
| Documentation | The Help Center contains getting-started, research, distribution, reporting, audience, analytics, administration, API and scripting sections plus release notes and training. | The help center contains getting-started, survey creation, question-type, results, user, sharing, security and system-requirement guides. |
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | San Francisco, California, United States |
| Hosting | Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform. | Deployment options include cloud, on-premises hosting, and white-label software. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | Official feature information lists REST API, webhooks and Zapier integrations. |
| Rating on Capterra | 5.0 out of 5 from 7 reviews. | 4.1 out of 5 from 9 reviews |
| Rating on G2 | 4.4 out of 5 from 132 reviews. | 4.1 out of 5 from 14 reviews |
| Rating on Gartner Peer Insights | 3.3 out of 5 from 17 ratings. | 4.3 out of 5 from 22 reviews |
| Rating on GetApp | 5.0 out of 5 from 7 reviews. | 4.1 out of 5 from 9 reviews |
| Rating on TrustRadius | 7 out of 10 from 15 reviews and ratings. | No overall score; 1 review and rating |
| Security controls | Alida states that it uses secure-by-design controls, encryption, role-based access, customer-controlled visibility and double opt-in participation. | Security features include respondent passwords, role-based permissions, SSO or Active Directory, regional hosting and an on-premises option. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. |
| What it does | Alida provides community-centered customer and employee research, feedback collection and insight analysis for product, marketing and experience decisions. | Checkbox provides survey and customer-feedback software for creating, distributing and analyzing branded surveys across customer touchpoints. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.