Alida vs moveXM
Alida
alida.commoveXM
movexm.comSide by side
| Figure | Alida | moveXM |
|---|---|---|
| Price from | — | €541.67/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Customer Experience Management Software | 8.4 (#2) | 8.2 (#6) |
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | Frankfurt, Germany |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications. |
| Intended users | Alida describes use by UX and product teams, researchers, and research operations teams to inform product development, customer understanding, and research program governance. | Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | moveXM Next support includes help with setup and survey development, as well as a self-service portal for common questions. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.