Alida vs Pisano
Alida
alida.comPisano
pisano.comSide by side
| Figure | Alida | Pisano |
|---|---|---|
| Price from | — | $0.01/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Experience Management Software | 8.4 (#2) | 8.4 (#3) |
| Spec score · Experience Management Software | 8.4 (#4) | 8.5 (#2) |
| Spec score · Voice of Customer Software | 8.4 (#5) | 8.4 (#6) |
| Analytics | Reporting includes crosstabs, weighting, text and sentiment analysis, exports, dashboards and centralized insight storage. | Analytics include sentiment analysis, text analytics and root-cause analysis. |
| Documentation | The Help Center contains getting-started, research, distribution, reporting, audience, analytics, administration, API and scripting sections plus release notes and training. | The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Rating on G2 | 4.4 out of 5 from 132 reviews. | 5.0 out of 5 from 1 review |
| Rating on Gartner Peer Insights | 3.3 out of 5 from 17 ratings. | 5.0 out of 5 from 239 reviews |
| Security certifications | Alida's Trust Center lists CCPA, CPRA, GDPR, HIPAA, PIPEDA and SOC 2 coverage, with public SOC 2 Type II and penetration-test documents. | The Trust Center lists SOC 2 Type 1, SOC 2 Type 2, ISO 27001 and penetration-testing reports, with access requested from Pisano. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
| What it does | Alida provides community-centered customer and employee research, feedback collection and insight analysis for product, marketing and experience decisions. | Pisano is an end-to-end experience-management platform for collecting, analyzing and acting on customer feedback. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.