Alida vs Sprinklr Unified-CXM Platform
Alida
alida.com
Sprinklr Unified-CXM Platform
sprinklr.comSide by side
| Figure | Alida | Sprinklr Unified-CXM Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Customer Experience Management Software | 8.4 (#2) | 7.7 (#16) |
| Spec score · Experience Management Software | 8.4 (#4) | 7.8 (#9) |
| Company size | LinkedIn lists Alida in the 501–1,000 employee range. | LinkedIn lists a company size of 1,001–5,000 employees. |
| Documentation | The Help Center contains getting-started, research, distribution, reporting, audience, analytics, administration, API and scripting sections plus release notes and training. | The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes. |
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | New York City, United States |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories. |
| Rating on Capterra | 5.0 out of 5 from 7 reviews. | 4.2 out of 5 from 94 reviews |
| Rating on G2 | 4.4 out of 5 from 132 reviews. | 4.2 out of 5 from 2,225 reviews |
| Rating on Gartner Peer Insights | 3.3 out of 5 from 17 ratings. | 4.6 out of 5 from 0 reviews shown on the opened Conversational AI page |
| Rating on GetApp | 5.0 out of 5 from 7 reviews. | 4.2 out of 5 from 94 reviews |
| Security certifications | Alida's Trust Center lists CCPA, CPRA, GDPR, HIPAA, PIPEDA and SOC 2 coverage, with public SOC 2 Type II and penetration-test documents. | Sprinklr states that it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications and FedRAMP authorization. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | Technical support is advertised as available 24x7 through web tickets, email and phone. |
| What it does | Alida provides community-centered customer and employee research, feedback collection and insight analysis for product, marketing and experience decisions. | Sprinklr is an AI-native unified customer-experience platform combining marketing, sales, service and other customer-facing functions. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Sprinklr Unified-CXM Platform
- Sprinklr EnterprisePriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.
Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM Platform has no write-up on Specifiction yet; its figures are above.