Alida vs Tivian EFS
Alida
alida.comTivian EFS
tivian.comSide by side
| Figure | Alida | Tivian EFS |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Experience Management Software | 8.4 (#4) | 7.7 (#12) |
| Intended users | Alida describes use by UX and product teams, researchers, and research operations teams to inform product development, customer understanding, and research program governance. | Tivian presents EFS as software for managing research panels and projects, and its materials describe use by market research panel providers and researchers. |
| Security controls | Alida states that it uses secure-by-design controls, encryption, role-based access, customer-controlled visibility and double opt-in participation. | EFS documentation lists brute-force lockout after six failed password attempts, malware scanning for uploads, and configurable password controls. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | Tivian directs support inquiries to its support portal for submitting a request. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.