Tivian EFS

Spec sheet

Purpose

EFS is a platform for collecting, managing, and analyzing feedback and surveys.Read 12 Oct 2026 · support.tivian.com

Intended users

Tivian presents EFS as software for managing research panels and projects, and its materials describe use by market research panel providers and researchers.Read 12 Oct 2026 · tivian.com

API

The EFS Service Layer API lets external applications access EFS functionality and supports SOAP, REST, PHP-serialized, and JSON formats.Read 12 Oct 2026 · support.tivian.com

Security

EFS enforces HTTPS with TLS/SSL for its admin areas, surveys, portals, and panel websites.Read 12 Oct 2026 · support.tivian.com

Support

Tivian directs support inquiries to its support portal for submitting a request.Read 12 Oct 2026 · tivian.com

API access

YesRead 22 Sep 2026 · tivian.com

API access requirement

Service Layer use must be activated for the installation by Tivian support, and individual services must be added and activated.Read 12 Oct 2026 · support.tivian.com

Browser support

EFS supports current Chrome, Firefox, Edge, and Safari on macOS; mobile browsers support only basic survey functions, and the admin area does not support mobile devices or browsers.Read 12 Oct 2026 · support.tivian.com

Dashboards and reporting

MySight supports online dashboards and ad hoc data analysis, while Report Manager creates ad hoc reports from standard templates.Read 12 Oct 2026 · support.tivian.com

Logic branching

YesRead 22 Sep 2026 · tivian.com

Mobile requirements

The support guide specifies iOS 11 or later and Android 5.0 or later for basic survey functionality.Read 12 Oct 2026 · support.tivian.com

Mobile use

The support guide says mobile support is limited to basic survey functionality on iOS 11+ and Android 5.0+, and the admin area does not support mobile browsers.Read 12 Oct 2026 · support.tivian.com

Panel websites

The Website module includes a content management system for panel websites with registration and contact forms.Read 12 Oct 2026 · support.tivian.com

Participant management

The People module manages panel participants, supports external data imports and exports, and is designed for panels with over 100,000 participants.Read 12 Oct 2026 · support.tivian.com

Portals and dashboards

Portals can host discussions and surveys, and MySight provides customizable online dashboards and ad hoc analysis.Read 12 Oct 2026 · support.tivian.com

Project types

EFS supports anonymous, personalized, employee, multi-source feedback, panel, master data, and forum discussion projects, with some types restricted to specific installations.Read 12 Oct 2026 · support.tivian.com

Reporting

Reporting+ supports quantitative survey types, open-ended questions, external data, and customizable evaluation tables and charts.Read 12 Oct 2026 · support.tivian.com

Respondent panel

YesRead 22 Sep 2026 · tivian.com

Response analytics

YesRead 22 Sep 2026 · tivian.com

Security audits

Tivian's technical and organizational measures document says EFS receives one or two application security tests and one hosting infrastructure test each year.Read 12 Oct 2026 · tivian.com

Security controls

EFS documentation lists brute-force lockout after six failed password attempts, malware scanning for uploads, and configurable password controls.Read 12 Oct 2026 · support.tivian.com

SMS extension limit

The SMS Extension is unavailable for group installations and externally hosted customers; Tivian-hosted dedicated installations can lease it, with charges based on dispatch attempts.Read 12 Oct 2026 · support.tivian.com

Survey creation

The Projects module provides a graphical interface for creating and managing surveys without requiring scripting skills.Read 12 Oct 2026 · support.tivian.com

Transport security

Tivian says all EFS areas, including administration, surveys, portals, and panel websites, use HTTPS with TLS/SSL and HTTP requests are redirected to HTTPS.Read 12 Oct 2026 · support.tivian.com

Tutorials

Tivian provides video tutorials covering project creation, questionnaire entry, invitations, field monitoring, data export, and Reporting+.Read 12 Oct 2026 · support.tivian.com

Plans and prices

Every Tivian EFS plan and price →

Where Specifiction places it

• Experience Management Software#12 of 267.7
• Survey Software#74 of 1317.7