AlignX Vendor and Contract Management vs Freshservice
AlignX Vendor and Contract Management
alignx.app
Freshservice
freshworks.comSide by side
| Figure | AlignX Vendor and Contract Management | Freshservice |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 7 |
| Spec score · IT Vendor Management Software | 7.6 (#18) | 9.0 (#3) |
| Integrations | Two-way integrations are offered for Coupa, SAP Ariba, Oracle Procurement, SAP, Oracle, TechnologyOne, DocuSign and Adobe Sign. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Purpose | AlignX Vendor and Contract Management connects vendors, contracts, obligations, renewals, performance and risk across the supplier lifecycle. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
| Security | Access is governed by Microsoft Entra ID and Dataverse role-based security, with conditional access, MFA, device policy and Dataverse auditing applying. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
AlignX Vendor and Contract Management
- Enterprise-grade AlignX implementationPriced on request
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
AlignX Vendor and Contract Management
AlignX Vendor and Contract Management has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.