Alloy Navigator vs Atera
Alloy Navigator
alloysoftware.comAtera
atera.comSide by side
| Figure | Alloy Navigator | Atera |
|---|---|---|
| Price from | $19/mo | $12.42/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 14 |
| Spec score · IT Help Desk Software | 9.3 (#1) | 9.3 (#2) |
| API | The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. | Atera provides an HTTPS REST API driven by OpenAPI 3.0, with token authentication and endpoints for agents, alerts, billing, contacts, contracts, customers, devices, knowledge base, rates and tickets. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Atera’s App Center includes integrations such as Acronis, Bitdefender, Homebrew, IT Glue, Splashtop, Domotz, Keeper and Zapier; July 2026 additions included Axcient, Emsisoft and Ironscales. |
| Licence | The End-User License Agreement is proprietary and grants use rights while reserving Alloy Software ownership of the technology; it is not open-source software. | Atera’s terms grant a limited, non-exclusive, non-transferable object-code licence and prohibit reverse engineering, copying and derivative works, indicating proprietary software. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating. | 1.6 out of 5 from 113 reviews. |
| Rating on Capterra | 4.6 out of 5 from 67 reviews. | 4.5 out of 5 from 461 reviews. |
| Rating on G2 | 4.8 out of 5 from 100 reviews. | 4.6 out of 5 from 1,281 reviews. |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 13 ratings. | 4.3 out of 5 from 98 reviews. |
| Rating on GetApp | 4.6 out of 5 from 67 reviews. | 4.5 out of 5 from 461 reviews. |
| What it does | Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management. | Atera is a cloud IT-management suite combining RMM, help desk, ticketing, patch management, automation, billing and reporting. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Atera
- ProPriced on request
- GrowthPriced on request
- PowerPriced on request
- SuperpowerPriced on request
- ProfessionalPriced on request
- Professional$149 a year
- Professional$169 a month
- Expert$189 a year
- Master$219 a year
- Expert$229 a month
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.