Alloy Navigator vs Jitbit Helpdesk
Alloy Navigator
alloysoftware.comJitbit Helpdesk
jitbit.comSide by side
| Figure | Alloy Navigator | Jitbit Helpdesk |
|---|---|---|
| Price from | $19/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 12 |
| Spec score · IT SLA Management Software | 9.3 (#1) | 9.0 (#10) |
| Spec score · IT Help Desk Software | 9.3 (#1) | 8.9 (#12) |
| Spec score · IT Knowledge Base Software | 9.3 (#2) | 8.9 (#10) |
| Spec score · IT Ticketing Systems | 9.3 (#2) | 9.1 (#7) |
| API | The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. |
| API authentication | API authentication supports Windows, LDAP, access tokens and configured SSO; access tokens expire after eight hours. | API calls use HTTP Basic authentication and each action checks the permissions of the helpdesk user making the request. |
| Company legal name | The maker identifies itself as Alloy Software Inc. | Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. |
| Free plan | No | No |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Limit: reporting | A Capterra reviewer says the reporting tools lack the custom-report depth their department wanted. | Reviewers report that reporting is rigid or lacks needed capabilities, including difficulty tracking calls and limited customization. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating. | 4.6 out of 5 from 71 ratings |
| Rating on Capterra | 4.6 out of 5 from 67 reviews. | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.8 out of 5 from 100 reviews. | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.6 out of 5 from 67 reviews. | 4.6 out of 5 from 33 reviews |
| Reporting | Navigator supplies dashboards, smart views, analytics and integrated reporting, with an open RDL-based reporting system. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| What it does | Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.