Alloy Navigator vs OTOBO
Alloy Navigator
alloysoftware.com
OTOBO
otobo.ioSide by side
| Figure | Alloy Navigator | OTOBO |
|---|---|---|
| Price from | $19/mo | €325/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Help Desk Software | 9.3 (#1) | 7.7 (#35) |
| Spec score · IT Change Management Software | 9.3 (#1) | 7.6 (#23) |
| Spec score · ITSM Software | 9.3 (#1) | 7.7 (#15) |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | The download page offers installer packages and a ready-to-use Docker image, and recommends Docker installation. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | Security capabilities described by the maker include two-factor authentication, brute-force protection, SSL encryption, access controls, and audit logging. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.