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OTOBO

otobo.io

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Spec score 7.6 #23 of 43 in IT Change Management Software

Spec sheet

Product
OTOBO is a web-based, modular service management platform for IT and non-IT services.Read 5 Oct 2026 · otobo.io
Audience
The maker describes OTOBO for IT and business departments, external service providers, and customers collaborating on one platform.Read 5 Oct 2026 · otobo.io
Deployment
The download page offers installer packages and a ready-to-use Docker image, and recommends Docker installation.Read 5 Oct 2026 · otobo.io
Integrations
Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information.Read 5 Oct 2026 · otobo.io
Security
Security capabilities described by the maker include two-factor authentication, brute-force protection, SSL encryption, access controls, and audit logging.Read 5 Oct 2026 · otobo.io
Support
The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances.Read 5 Oct 2026 · otobo.io
License
OTOBO is released under the GNU General Public License version 3.0 and is license-free for any number of users.Read 5 Oct 2026 · otobo.io
Headquarters
Leiblfing, GermanyRead 28 Sep 2026 · otobo.io
Founded
2011Read 28 Sep 2026 · otobo.io
Authentication
The maker lists Active Directory, LDAP, databases, Kerberos, and OpenID Connect/OAuth 2.0 among supported authentication options.Read 5 Oct 2026 · otobo.io
Communications
OTOBO supports customer inquiries through channels including email, self-service portal, phone, and in-person contact; SMS notifications can use an external gateway.Read 5 Oct 2026 · otobo.io
Release support
The maker says each OTOBO version is supported for at least three years, with a minimum six months after the next but one major or minor release.Read 5 Oct 2026 · otobo.io
Service features
The platform includes a self-service portal, service catalog, service level management, workflow automation, performance analytics, and an integrated CMDB.Read 5 Oct 2026 · otobo.io
Ticket management
OTOBO can automatically create, prioritize, categorize, and assign incidents and service requests.Read 5 Oct 2026 · otobo.io
Use cases
The maker identifies IT service management, customer service management, and enterprise service management as typical use cases.Read 5 Oct 2026 · otobo.io

Plans and prices

Entry €3,900 a year 3.900€ per year Unlimited concurrent agents · 2 support accounts · unlimited incidents · 10 service requests · 1 production system Read 5 Oct 2026 · otobo.io
Professional €9,900 a year 9.900€ per year Unlimited concurrent agents · 4 support accounts · unlimited incidents · 35 service requests · 1 production system · 1 test system Read 5 Oct 2026 · otobo.io
Enterprise €24,500 a year 24.500€ per year Unlimited concurrent agents · 6 support accounts · unlimited incidents · 100 service requests · 1 production system · 1 test system · 1 development system · high-availability cluster Read 5 Oct 2026 · otobo.io

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Where Specifiction places it

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