Tech riderRev. 5 Oct 2026

OTOBO

Ch 306.5of 49 IT Help Desk Software

1Runs onAPI, Linux, self-hosted, Web
2Costspaid from €325/mo
3Approval workflowsYes

3 lines stated Written from the maker's own pages: otobo.io

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Overview

OTOBO is ranked #30 of 49 in IT help desk software on Specifiction. It runs on API, Linux, Self-hosted, Web. Paid plans start at €325/mo.

OTOBO plans and pricing

All plans

Entry €3,900/yr 3.900€ per year Unlimited concurrent agents · 2 support accounts · unlimited incidents · 10 service requests · 1 production system otobo.io · 5 Oct 2026

Professional €9,900/yr 9.900€ per year Unlimited concurrent agents · 4 support accounts · unlimited incidents · 35 service requests · 1 production system · 1 test system otobo.io · 5 Oct 2026

Enterprise €24,500/yr 24.500€ per year Unlimited concurrent agents · 6 support accounts · unlimited incidents · 100 service requests · 1 production system · 1 test system · 1 development system · high-availability cluster otobo.io · 5 Oct 2026

Compared on IT help desk software

Free plan: Yesotobo.io
Approval workflows: Yesotobo.io

Facts

Product: OTOBO is a web-based, modular service management platform for IT and non-IT services.otobo.io · 5 Oct 2026
License: OTOBO is released under the GNU General Public License version 3.0 and is license-free for any number of users.otobo.io · 5 Oct 2026
Use cases: The maker identifies IT service management, customer service management, and enterprise service management as typical use cases.otobo.io · 5 Oct 2026
Ticket management: OTOBO can automatically create, prioritize, categorize, and assign incidents and service requests.otobo.io · 5 Oct 2026
Service features: The platform includes a self-service portal, service catalog, service level management, workflow automation, performance analytics, and an integrated CMDB.otobo.io · 5 Oct 2026
Integrations: Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information.otobo.io · 5 Oct 2026
Authentication: The maker lists Active Directory, LDAP, databases, Kerberos, and OpenID Connect/OAuth 2.0 among supported authentication options.otobo.io · 5 Oct 2026
Security: Security capabilities described by the maker include two-factor authentication, brute-force protection, SSL encryption, access controls, and audit logging.otobo.io · 5 Oct 2026
Communications: OTOBO supports customer inquiries through channels including email, self-service portal, phone, and in-person contact; SMS notifications can use an external gateway.otobo.io · 5 Oct 2026
Deployment: The download page offers installer packages and a ready-to-use Docker image, and recommends Docker installation.otobo.io · 5 Oct 2026
Support: The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances.otobo.io · 5 Oct 2026
Release support: The maker says each OTOBO version is supported for at least three years, with a minimum six months after the next but one major or minor release.otobo.io · 5 Oct 2026
Audience: The maker describes OTOBO for IT and business departments, external service providers, and customers collaborating on one platform.otobo.io · 5 Oct 2026