Alloy Navigator vs Xurrent ITSM
Alloy Navigator
alloysoftware.com
Xurrent ITSM
xurrent.comSide by side
| Figure | Alloy Navigator | Xurrent ITSM |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · IT Knowledge Base Software | 9.3 (#2) | 6.7 (#54) |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira. |
| Reporting | Navigator supplies dashboards, smart views, analytics and integrated reporting, with an open RDL-based reporting system. | Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality. |
| Self-service | The self-service portal can be customized without coding and supports automated repeat service requests. | A self-service portal and continuously learning knowledge base help users resolve common issues themselves. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Xurrent ITSM
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
Xurrent ITSM
Xurrent ITSM has no write-up on Specifiction yet; its figures are above.