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SPECIFICTION
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Xurrent ITSM

xurrent.com

WebAPI
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Spec score 6.7 #54 of 60 in IT Knowledge Base Software

Spec sheet

Purpose
Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery.Read 2 Oct 2026 · xurrent.com
Integrations
The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira.Read 2 Oct 2026 · xurrent.com
Support
Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support.Read 2 Oct 2026 · xurrent.com
Headquarters
Santa Barbara, California, USA; Austin, Texas, USARead 28 Sep 2026 · xurrent.com
Data residency
Xurrent says customer data is stored in the region selected by the customer and is not stored or transferred elsewhere.Read 2 Oct 2026 · xurrent.com
Integration methods
Xurrent documents iPaaS connectors, templated connections, API tokens, webhooks, and an MCP server for connecting external tools and services.Read 2 Oct 2026 · xurrent.com
Intended customers
The corporate tiers describe Starter for smaller organizations, Corporate for SMBs up to 5,000 employees, and Enterprise for organizations with 5,000 or more employees.Read 2 Oct 2026 · xurrent.com
ITIL processes
The platform provides incident, problem, request, change, and release management with automated workflows.Read 2 Oct 2026 · xurrent.com
Pricing
Xurrent does not publish specific license prices and directs organizations to contact it for pricing details.Read 2 Oct 2026 · xurrent.com
Reporting
Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality.Read 2 Oct 2026 · xurrent.com
Request management
AI classifies, prioritizes, and routes incoming requests based on intent and context.Read 2 Oct 2026 · xurrent.com
Security certifications
Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report.Read 2 Oct 2026 · xurrent.com
Self service
A self-service portal and continuously learning knowledge base help users resolve common issues themselves.Read 2 Oct 2026 · xurrent.com
Trial and free plan
Xurrent says it does not offer freemium ITSM, but organizations can request a guided proof of concept or sandbox before purchasing.Read 2 Oct 2026 · xurrent.com

Plans and prices

Corporate Priced on request 50 platform users/month · ITSM + limited ESM · 3 templated integrations · support desk business hours Read 2 Oct 2026 · xurrent.com
Enterprise Priced on request 100 platform users/month · ITSM + unlimited ESM · unlimited templated integrations · 24x7 escalation support Read 2 Oct 2026 · xurrent.com
MSP Corporate Priced on request 50 platform users/month · ITSM + limited ESM · licenses shareable among customers Read 2 Oct 2026 · xurrent.com
MSP Enterprise Priced on request 100 platform users/month · ITSM + unlimited ESM · licenses shareable among customers · 24/7 escalation support Read 2 Oct 2026 · xurrent.com
Starter Priced on request 20 platform users/month · ITSM only · limited specialist users · 0 templated integrations Read 2 Oct 2026 · xurrent.com

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Where Specifiction places it

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